Upgrade FAQ
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Desktop Upgrade General Questions

GroupWise Email



Deployment Process

Orientation to New System



Desktop Upgrade General Questions

What was the purpose of the project?

Through the years the number of computers has increased with no overarching focus to the purchase and implementation of technology.  The result was a variety of computer hardware and various versions of operating systems and software,  which made training and support difficult. With this project, ITS and the chancellor aimed to create an environment in which faculty and staff use technology efficiently and effectively, and with more ease.  Unifying the hardware, operating system and applications is the basis of the evolution.  This level of standardization will:


Allow information and data to be shared more readily between offices


Focus training


Allow a higher and more consistent level of technical support

How is the college paying for this project in a constrained budgetary time?

This project is funded by the November 2001 Prop A bond passed by the voters of San Francisco.  The voters approved the framework for this project.

Will all faculty and staff receive a computer?

The goal of the project is to provide computer access to all faculty and staff.  In general there are three situations:  one user to one computer, a shared computer in an office and a share computer in a common office area (a faculty lounge or prep room).  The decision on how computers will be distributed will be decided through the Vice-Chancellor chain.  ITS will provide technical guidance so as not to exceed the network or electrical capacity of any given area.

Will the computers all be new?

The project will result in the purchase of 1000 to 1500 new computers.  However, there are approximately 500 recently purchased computers that are capable of running Windows and Office XP.  These systems will be upgraded as needed and re-deployed.  There will be no loss in functionality with the refurbished systems versus the new systems.  In fact, existing systems perform more reliably with Windows XP than Windows 98.

Why can't I keep my current computer?

Given the scope of the project, efficiency concerns require the deployment process to be a replacement of existing systems with a pre-configured system.  Existing systems will be upgraded and configured for future redeployment.  You can keep your old computer, but in that case you would not receive a new one. 

What will happen to my old computer?

Systems which are 500 Mhz (Pentium 3) or greater will be refurbished and redeployed.  Lesser systems will be made available to academic labs to replace systems that are 6 to 7 years old.  Systems below a certain minimum will be disposed of through non-profits and computer recyclers.  ITS will also develop a pool of spare parts from the old system to facilitate rapid repairs.

GroupWise Email

What happens if I get a GroupWise email account, but I continue to use Pine?

Big trouble.  As soon as you receive an email from Anne Morris saying a GroupWise email account has been created for you, start to use GroupWise.  Once your name is in the system, mail from anyone who is already using GroupWise will go ONLY to GroupWise.  If you continue reading mail in Pine, you will NOT see ALL your new email.  This topic is covered in the orientation and in the documents on Transitioning to  GroupWiseon this Web site.

My GroupWise Windows client sometimes shuts down, and I'm also having trouble with forwarded messages being truncated.

Take a look at the instructions for setting a readable font in GroupWise.  This will prevent GroupWise from closing unexpectedly or truncating forwarded messages, which are both caused by a conflict with a Microsoft upgrade for Windows XP.


Are Macintoshes part of this upgrade project?

Macs (iMacs and PowerBooks) were distributed in Fall 2003. 


When were laptops deployed?

The funds for both Windows and Mac laptops were encumbered through a departmental process early in 2003. Department chairs, with help from Deans and, sometimes, campus coordinators, identified full time faculty with a need for laptops. The money for laptops was spent and laptops distributed in Fall of 2003. The Technology Learning Center held 31 special laptop orientations and trained more than 280 full time faculty on the capacities and use of their new laptops.

What are the policies for laptops?

Glad you asked.  Policies are covered in:

Guidelines for  PC Laptop Computers (Windows laptops)

Mac Laptop Guidelines (Mac Laptops)

Deployment Process

What was the procedure for departments to get their computers?

See the step-by-step description of how the computers were deployed.


Will there be any interruption in my work?

Our intent is to have zero interrupt in anybody's day-to-day work.  However, technology does not always cooperate.  We ask all users and your local support staff to alert us of any special needs (software, printing, accessibility, etc.) during the Needs Assessment interview.   With this information we can plan and build these needs into the deployment of your system.  Most installation will occur after 5pm, to minimize disruptions.  Also, the morning after deployment, we will have extra support staff available to resolve problems.

Orientation to the new system

Why does everyone need to attend an orientation?

Major changes in the system include:  Windows XP; GroupWise (new email system that will include calendaring and other features); networked printing and saving to the network.  The orientation provides a general overview of how the new system works, what software is included on the new desktop,  and information about how to get additional hands-on and online training.

Mac users will be confronted with OS X, and environment unfamiliar to many. Orientation provides an overview of hardware and software, and new OS X features for viewing disks and folders, configuring the environment, accessing programs, and backing up data. In addition, everyone needs to know about security features such as individual logins and passwords and their secure Home folders.

Laptop users need information about special features of their machines.


Will our data be secure?

Yes, your data will actually be more secure than before.  For Windows users, data stored on the network drive assigned to each user and connected to their individual login/password, will be backed up on a periodic basis, thereby reducing data loss due to hardware failure to virtually zero.  Data stored on the local drive on your desktop or My Documents folder will be protected by your logon password.  Without your password, nobody can access your data.  Unlike Windows 98, Windows XP has this security feature.  Furthermore, documents that are extremely sensitive can be stored on a Zip disk (CD on laptops) and locked in a secure area.

Users of Mac OS X systems must log in to their computers and gain the new security features of that system (secure Home folders, password protection and regular security updates from the Apple Web site).

Both Macintosh and Windows systems have excellent virus protection installed from McAfee. And users of both systems are provided with documents on the importance and methods of virus updating.

Barbara Stewart and Vic Fascio: vfascio@ccsf.edu
last updated 07/23/2004