CCSF  |  Admissions & Records  |  Registration Center  |  Tuition & Fees  |  Deadline Dates  |  Contact Us
Admissions Q & A:
  1. How do I apply for Credit Admissions if I am a:
  2. How check my application status?
    You can call (415) 239 - 3285 or send an e-mail to admits@ccsf.edu with subject "Application Status".
     
  3. How do I obtain a paper Credit Admissions Application or Class Schedule?
    You can call (415) 239 - 3285 or send an e-mail to admits@ccsf.edu with subject "Information Request".
     
  4. For information regarding Noncredit Admissions, click here.

Online(WebSTARS) Q & A:
NOTE: Your account will automatically be disabled after 3 fail attempts.
  1. What is my USER ID?
    User ID is your Social Security Number or Student ID Number, e.g. W00000000, @00000000, C00000000, or D00000000. Using Student ID Number as the user ID is  recommended.
     
  2. What is my PIN?
    PIN is a six digit long number, and it must be numeric only, not letters, e.g. 123456.
     
  3. Why am I being asked to change my old PIN to a new PIN?
    For security purposes, you are required to change your PIN from your date of birth to another six-digit number when you log in to WebSTARS or Web4 for the first time.
     
  4. What is the purpose of Security Question & Answer?
    It is for you to reset your PIN yourself without calling for assistance.
  5. How do I reset my PIN by myself?
    1. First type in your student ID number or your social security number, and then click on the "Forgot PIN" button to continue.
    2. (Note:You can click on "Forgot Answer" to have the temporary new pin sent to you via email instead of doing the following.)
      Now, type in the answer for your security question which you created at the first time when you used WebSTARS, click on "Submit Answer".
    3. Finally, type in a  six digit number as your new PIN, and click on "Reset PIN" to go into your student account.

  6. How do I reset my PIN with assistance?
     
     You can either    with Student ID and date of birth

  7. How do I reset or activate my account when it is disabled?
     
     You can either    with Student ID and date of birth

  8. How do I register online?
    Click here for online registration tutorial


     

 
Records Q & A:
  1. How do I request an official transcript?
    Click here for details.
     
  2. How do I print an unofficial transcript?
    • Log into WebSTARS
    • Click on "Student Services & Financial Aid"
    • Click on "Student Records"
    • Click on "Academic History" somewhere in middle
    • Then, click on the "submit" button.
    • Finally, print out your records
       
  3. How much does it cost to get a official transcript?
    Click here for details
     
  4. How do I know if my transcript(s) have been sent?
    You can contact our Transcript Department at (415) 239 - 3838.
     
  5. How do I transfer credits from other colleges to CCSF?
    Click here for details
     
  6. How do I change my name?
    You have to come in person to Conlan Hall Room E-107 with your both picture ID and social security card showing your current name.
     
  7. How do I change my address?
    You can either:
    • Log in to WebSTARS, click on the tab "Personal Information", and locate "Update Adress(es)".
    • Fax (415) 239 - 3936 or mail 50 Phelan Ave. Box E-107, San Francisco, CA 94112, a letter with student ID, your name, old address, new address, and your signature.
    • come in-person Conlan Hall Room E-107 with picture ID.
Registration Q & A:
  1. What is my registration appointment date?
    If you are a continuing student (currently enrolled), you will receive your appointment date by mail.

    If you are a new student, you will be given your appointment date once you have completed the Matriculation process. See the     Credit Admissions Web page for details.
     
  2. How do I add a class online?
    Click here for details
Residency Q & A:
  1. How is residency determined?
    In order to qualify as a California resident, a student must be in a status that allows him/her to establish California residency for one year and one day before the first day of instruction (see eligible status types below).
     
  2. Although I am a California Resident, under what provisions could I lose my Residency?
    A person who leaves the State of California and does one or more of the following can lose their California Residency:
    1. Registering to vote in another state
    2. Petitioning for a divorce in another state
    3. Paying Resident tuition in another state College or University
    4. Paying taxes in another state
       
  3. Which visa types are considered eligible to establish residence for tuition fee purposes?
    Permanent residents, asylum applicants/refugees and aliens holding the following visas are eligible to establish California residence; A-1/A-2/A-3,E-1/E-2, G-1/G-2/G-3/G-4/
    G-5, H-1/H-4, I, K-1/K-2, L-1/L-2, O-1/O-3 and R.
     
  4. Which visa types are precluded from establishing residency?
    Aliens holding the following visas; B-1/B-2, D-1/D-2, F-1/F-2,H-2/H-3, J-1/J-2, M-1/M-2, O, P-1/P-2/P-3/P-4, Q and TC, TD, TN. Also precluded from establishing Residency are individuals who entered the United States illegally.
     
  5.  I was on a non-immigrant visa before (F-1, B-2), and have recently applied for Permanent Resident Status, am I a Resident?
    No, since you were on an excluded visa. You have to wait a year in order to qualify to pay California Resident tuition.
     
  6. Can a student’s California residency be based on their parents?
    Yes, a Minor student (up to 19 years old) may be eligible to be a California resident based on their parent’s California residency, if the parents are in an eligible status that allows them to establish residency and are residing in the state of California for one full year before the first day of instruction.
     
  7. What is AB 540?
    AB 540 is a state law which exempts certain non-residents, these students must have attended a high school in California for at minimum of 3 years and who have received a California high school diploma or its equivalent, from payment of non-resident tuition at California Community Colleges, California State Colleges and the University of California.
     
  8. Who is eligible for AB 540?
    Students, “other than nonimmigrant aliens,” who meet the following requirements:
    1. Students who have attended a California high school for three or more years
    2. Students who have graduated from a California high school or attained the equivalent of a high school diploma from California (i.e., GED or California Proficiency Exam)
       
  9. If I am a U.S. citizen, does AB 540 apply to me?
    Yes, it can. U.S. citizens who have lost their California residency (by becoming a resident of another state) and are returning to California, may have the non-resident tuition waived if they have attended at least three years of high school in California and have either graduated or received the equivalent of a high school diploma in California.
     
  10. When can I apply for AB 540?
    You may apply at any time. To apply, complete the California Nonresident Tuition Exemption Request. The forms are available in the following locations: the Admissions Office in Conlan Hall room E107; the Admissions Offices of all the campuses; the Counseling Offices at all the campuses; the Latino Services Network (Cloud Hall 364) , and the African American Scholastic Program (Bungalow 500).
     
  11. Does AB 540 make me eligible for Financial Aid and/or EOPS?
    No, it does not. However, you should contact both Financial Aid and EOPS to get more information regarding their programs. The Financial Aid Office is located in Cloud Hall Room 324 (415) 239-3576 and EOPS is located behind Smith Hall (415) 239-3561.
     
  12. Does qualifying for the non-resident tuition exemption under AB 540 now mean that I meet California residency requirements?
    No.
     
  13. Does qualifying for AB 540 affect my U.S. residency application?
    No.
Tuition & Fees Q & A:
  1. How do I make a payment?
    You may pay by mail or in person at Registration Office.
     
  2. How do I make an online payment by credit card or checking/savings account?
    1. Log into the WebSTARS system.
    2. Click on "Student Services & Financial Ail."
    3. Click on "Registration".
    4. Click on "Registration Fee Assessment & Pay Fees".
    5. Choose a term you wish to pay
    6. For credit card, click on "Pay for Your Student Fees with Your Credit Card".
    7. For Checking/Savings Account, click on "Pay Your Student Fees with Your Checking/Savings Account".
    8. Following the instruction and fill out required fields.

  3. How do I get a refund?
    The enrollment fee refund is NOT automatic. To obtain a refund, the student must have dropped his/her course(s) by the establish deadlines. The student must also submit a complete "Application for Refund" form to the Tuition and Fees Office, Smith Hall, Room 118. Enrollment/material fee funds for short-term courses are based on the length of the course. Please see Class Schedule for specific details.
     
  4. How do I get a refund if I am a nonresident student?
    Paid nonresident tuition will be refunded in accordance with the following refund schedule:

    100% NONRESIDENT TUITION REFUND for full term courses officially dropped during the first two calendar weeks of instruction.

    50% NONRESIDENT TUITION REFUND for full term courses officially dropped during the third and fourth calendar weeks of instruction.

    0% NONRESIDENT TUITION REFUND for courses officially dropped after the fourth calendar week of instruction.

    Refer to the Calendar of Instruction for the specific refund deadline dates listed for each Fall and Spring semesters. Please call the Tuition and Fees Office for the nonresident tuition refund policies regarding short-term courses, courses which begin at variable times other than the beginning of the instructional calendar, summer session courses, etc.

    The ultimate responsibility for dropping classes in order to receive a nonresident tuition refund rests solely upon the student. Nonresident tuition will be refunded if the drop is student-initiated or instructor-initiated. It is the student's responsibility to: (1) check if an instructor has initiated a drop by the deadline date and (2) apply for a refund as stated in the next paragraph.
     

  5. How do I get a fee waiver?
    Fee waivers and eligibility determination may be obtained through the Financial Aid Office in Room 324 in Cloud Hall on the main Phelan Campus, or call 239-3576
     

Admissions & Records  |  Registration Center  |  Tuition & Fees   |   Important Dates  |  Contact Us

Admissions & Records Office, Conlan Hall Room E-107, 50 Phelan Ave, San Francisco, CA 94112
Tel: (415) 239 - 3285 Fax: (415) 239 - 3936 Mon - Thur 8:00AM -6:00PM, Fri 8:00AM - 4:00PM