The CCSF web site is an
important strategic asset that leverages the power of the Internet and the
World Wide Web as an educational and marketing tool. On several levels, the web
site helps the college fulfill its mission and vision to meet the needs of its
faculty, staff, student body, and community.
The Web Site Standards
and Practices were created to promote the college's academic schools and
departments, programs and services, and students, who altogether make up the
college online community. The web site also functions as a valuable means of
communication between the college and the communities, which it serves.
The Mission of the CCSF Web Site is to provide
access to quality informational resources in an atmosphere that encourages
creativity and intellectual freedom, and to provide timely, helpful, and
accurate information about classes, programs, individuals, events, and services
while showcasing CCSF as an innovative leader in quality educational
The Vision of the CCSF Web Site is to:
- Be representative of the entire CCSF community
- Be user-friendly with clear navigation, searchable information, and interactive feedback
- Be sensitive to user limitations
- Be current with valuable information about CCSF programs and services
- Be responsive to questions, consider comments and feedback, and provide contact information
- Be visually appealing while maintaining the general college identity and brand
1. Guiding Principles
CCSF will provide
Web Hosting services in an intellectual environment that encourages the free
and open exchange of information and ideas for administration, faculty, staff,
and students who wish to create a web presence using the College web servers.
The College encourages an atmosphere of intellectual respect and responsibility
to ensure everyone enjoys creative freedom without fear their intellectual
efforts will be violated, altered, destroyed, or plagiarized.
To ensure an atmosphere of intellectual freedom and
respect, the College requires that all members of the College online community
accept responsibility to protect and respect the rights of others. Any member
of the College online community who, without authorization, accesses, uses,
alters, or destroys the intellectual property of others or who accesses, uses,
alters, destroys, or denies access to College information resources will be
subject to disciplinary action and possible criminal prosecution.
While the College encourages the free and open access to
information resources and exchange of ideas, all users of College information
resources should have the right to choose which information to access and view.
Users of College information resources should therefore take responsibility and
reasonable care to neither knowingly nor deliberately expose others to material
that might be considered offensive. Since the web site is the world's window to
CCSF, the College encourages all members of its online
community to exhibit high ethical and intellectual standards.
These principles apply to all members of the College
online community, including administration, faculty, staff, and students of the
College. While the College encourages intellectual and creative freedom, it
also highly encourages responsible use.
The purpose of the Standards of Conduct is to ensure security of the information
and technology provided by CCSF to members of the College
online community and to promote the efficient, effective, ethical, and legal
use of the web site and information resources. The spirit of these standards is
to encourage respect and cooperation and promote the ethical, legal, and secure
use of the web and information resources. The College provides web host
services and access to information resources with the understanding that
members of the College online community will contribute positively to the free
and open exchange of information and ideas.
The College expects its online community members to use the web and information
resources in a manner consistent with instructional and administrative
objectives of the College. Members are encouraged to safeguard personal
information, passwords and authorization codes, and other confidential data. In
exchange for hosting and access services, members of the College online
community agree to abide by these guidelines. These standards and practices
guidelines are not necessarily all-inclusive, and may be modified at any time.
Web-Hosting Services are a privilege that requires individuals to act responsibly.
Standards of Conduct
2. Standards of Conduct
Respect the Privacy of All Members -
Intentionally seeking out or divulging access, personal, or sensitive
information to unauthorized individuals or groups without explicit
authorization or to encourage others to seek out or divulge such information
will be considered a violation of this policy.
Respect the Rights of All Members - Behavior that creates an atmosphere
discouraging intellectual and creative freedom, disparaging individuals or
groups, or expressing intolerance based on ethnicity, religious belief, or
sexual orientation will be considered a violation of this policy. See the
non-discrimination guidelines as stated in the CCSF "Equal Opportunity Statement"
listed in the catalog, URL:
Respect System Security and Integrity - Activity that
threatens the security of the College web site and information resources,
unreasonably taxes system resources, makes frivalous use of system resources,
or interferes with the efficiency of system resources will be considered a
violation of this policy.
Respect College Policies -
Use of information resources or technology, networks, or other
computing resources that violate general College policies or procedures or
violate the ethical or legal use of software or administrative data will be
considered a violation of this policy.
Respect the Law -
Use of the College web or information resources that violate penal or
civil law, including but not limited to intellectual property, trademark, or
computing resources, libel, or other civil rights violations, will be
considered a violation of this policy.
Web Host Administration Standards
3. Web Host Administration Standards
The Information Technology Services Department (ITS)
is responsible for administration of Internet services.
ITS recognizes the growing desire and need of administration,
faculty, staff, and various College services and programs, as well as student
clubs and organizations to create a web presence. At the same time, ITS is also
responsible for ensuring the safety and security of its technology and the
security of confidential information and other real and virtual assets. ITS
will use the following guidelines to fulfill these responsibilities.
Host Internet Services - ITS is
the official provider of connectivity and Internet Services to all College
academic and administrative programs and services. ITS will provide Web Authors
a reasonable but limited amount of space on the host web server.
Additional space may be granted to various administrative or academic programs
and services upon request with school approval.
Provide A Safe and Secure Environment - ITS will provide
all User ID and password access to Internet services. To safeguard the security
of the web host and integrity of the web site, access to the web host is
granted only to authorized individuals or Web Authors. ITS will make every
effort to provide an environment free from hostile, discriminatory, unethical,
or illegal activity.
Support And Service - ITS
will make every effort to provide Internet-related Host and Network
Administration support services for College administration, faculty, staff,
institutional programs and services.
Ensure A Free and Open Atmosphere - ITS, through the
Webmaster, will provide an
atmosphere for free and responsible expression of creativity and exchange of
information and ideas within ethical and legal boundaries. ITS will support
College policies and guidelines with no other restrictions or censorship to
content except when directed by the ITPC (Information Technology Policy Committee)
or legal Counsel.
3.2 The "Web Host" is the
college's gateway to the Internet and is where all web pages are stored and
maintained. The CCSF web site uses a centralized Host,
meaning all administrative, academic, and organizational pages are stored
on the host systems. Individual's web pages are centrally stored, but they are
not part of the official CCSF web site.
Centrally located Hosts allow for greater control over access,
security, integrity, and reliability of the college web site.
A "Web Author" is any individual responsible for
uploading web pages to the web server. Each Web Author is provided access
only to the directory he or she will be responsible for maintaining and should
not share this access with anyone unless the Department Chair, supervisor, or School Dean
are notified. If a Web Author needs
to temporarily or permanently transfer access control to another person, the
Department Chair or School Dean should submit a request to the
Access for Individual's web pages is non-transferable.
Server Access & Management
4. Server Access & Management
The "Web Host" is where all
institutional web pages are stored and maintained. To ensure the integrity and
security of the Host, access will only be granted to authorized individuals,
e.g. Web Authors. Web Authors must request a UserID and Password
using the "Department Web Site Request Form".
will contact the following people for permission:
4.1.1 Department Chairs for instructional departments
Before submitting the
"Department Web Site Request Form",
the designated signee should review the web pages to ensure the pages adhere to the
"Web Page Development Guidelines"
and do not violate any of the "Web Page Standards & Practices."
4.1.2 Team Leaders or Supervisors for Administrative departments
4.1.3 Office of Student Activities for student clubs and organizations
4.2 Access to the web server will not be given to non-CCSF
personnel. Schools or Departments that have outsourced web page development must
make arrangements with the Webmaster
for transferring files to the appropriate space on the web server.
4.3 Student Clubs may request server space
through their Faculty Advisor and/or Dean of Student activities (or designee.)
Club Faculty Advisors will be responsible for approving club web pages and submitting
Request for Computer Account forms to ITS.
Dispute and Complaint Procedures
5. Dispute and Complaint Procedures
All web pages hosted by the college
Web Server are subject to review for adherence to the
Web Site Standards and Practices and the
Web Page Development Guidelines.
Reviews may be conducted at any time by the Webmaster
and/or college management. Complaints may also be submitted by any web site
visitor. All complaints, regardless of who originated them, will be treated
seriously and equally.
5.2 Violations of the
Web Site Standards and Practices and the
Web Page Development Guidelines
shall be reported to the Webmaster
via email. Web-based complaints must include a valid email address.
Anonymous complaints or complaints with forged email addresses will not be reviewed.
Complaints about web pages should be submitted to the
must include justifiable reason(s) for the complaint.
The complaint must list:
The specific Standards & Practices or Development Guidelines line item(s) of which the web page is in violation.
Complaints that do not provide these items will be disregarded.
Anonymous complaints will be disregarded.
5.3.2 The URL
5.3.3 Specific location of the item in violation.
5.3.4 Valid name and address
Complaints will be submitted to the
Webmaster for initial review. If the
Webmaster determines the complaint valid,
the Webmaster will contact the
appropriate "Web Author" to discuss the complaint, explain the violations,
the correction needed, and by what date. If violation is not corrected by the agreed
upon date, the Webmaster may disable the
page(s) in violation.
If the Web Author disputes the
findings of the Webmaster,
the Web Author may submit a memo to ITPC or chair of Oversight Reveiw Committee
5.5.1 Webmaster's findings
This review will consist of at least three members of
the ITPC excluding the Webmaster
(The Web Team). The Web Team will review the original complaint and the
If, after this review, the Web Team concurs with the
the Web Author will be notified that the web pages are in violation.
This decision will be final.
5.5.2 Author's reasons for disagreement
5.5.3 URL of website in question
5.5.3 Supporting documentation may also be submitted
6. Legal Requirements
Web Authors are responsible for ensuring web pages abide all department, college,
district, city, state, and federal policies, rules, and laws. These include, but
are not limited to matters of copyright, trademark, registered trademark,
obscenity, sexual harassment, and hate speech. Web Authors are cautioned to use
licensed software, freeware, or shareware for which the required fee has been
paid. Faculty members are advised to be particularly sensitive to copyright
laws when posting copyrighted material to their web site. The "Fair Use"
doctrine does not grant approval to provide online access to copyrighted
material for classroom use.