Student Complaint Against
Faculty
A
student complaint is an allegation against a faculty
member that the member has harmed a student by
violating a policy, rule, or regulation, or otherwise
engaged in inappropriate conduct. A complaint does
not include a grade or file challenge, or an allegation
of discrimination or sexual harassment, or other
conduct for which immediate disciplinary action
or suspension could result.
STUDENT
COMPLAINTS MAY HAVE SERIOUS CONSEQUENCES FOR
THE FACULTY MEMBER CONCERNED. STUDENTS SHOULD
RECOGNIZE THAT DIFFERENCES IN PERSONALITY, OPINION,
AND PERCEPTION DO OCCUR, AND CAN OFTEN BE RESOLVED
BY DISCUSSIONS BETWEEN THE PARTIES. WHENEVER
POSSIBLE, STUDENTS ARE ENCOURAGED TO ADDRESS
SUCH DIFFERENCES DIRECTLY WITH THE FACULTY MEMBER.
Informal
Process
1. A
complaint should first be raised directly with
the faculty member concerned.
2. If
a direct meeting does not resolve the complaint, or
if either party is unable or unwilling to meet, the
complaint should be taken to the faculty member's supervisor.
3. The
supervisor may take the following action including,
but not limited to:
a.
Investigating the complaint. b.
Meeting with any party separately or facilitating
a joint meeting.c.
Recommending appropriate action to any party.d.
Recommending an evaluation of the faculty member
to the Chancellor.
e.
Redirecting the matter as appropriate.
4. If
the supervisor fails to resolve the complaint within
20 semester instructional days, then the student may
file a formal complaint in accordance with the process
set forth below. Semester instructional days include
only regular business days during the Fall and Spring
semesters, and not summer sessions.
5. If,
after the failure of the supervisor to resolve the
complaint at the informal level, the student fails
to file a formal complaint within an additional 20
semester instructional days, then the matter will be
considered dropped unless renewed by the student within
the first 20 semester instructional days of the next
semester.
Formal
Process
1. If
any party is dissatisfied with the result of the informal
process, that party may appeal the matter to the Dean of
Student Advocacy, Rights and Responsibilities whose role
is toe channel the complaint to the appropriate Vice Chancellor
and to the Academic Senate. If any party Chooses to pursue
the matter to the formal level, all parties shall be given
written notice of that fact.
2. Any
party who appeals a complaint to the formal level must complete a form
which describes:
a.
The specific nature of the complaint and its history;
b. All efforts which have been made to resolve the complaint;
c. What the appealing party would consider a fair and appropriate resolution
of the complaint
3.
Upon receiving a formal complaint, the appropriate Vice Chancellor
and the Academic Senate shall each appoint one member to a committee
whose function shall be to hear and decide the matter.
4. In
reaching its decision, the committee may take any action which could
have been taken pursuant to the informal process, except that the committee
may not redirect the matter.
5. The
findings and decision of the committee must be made in writing
and provided to the student, the faculty member, and the member's
supervisor, and must encompass some or all of the following results:
a.
Resolution of the complaint to the satisfaction of all parties
b. Dismissal of the complaint with or without the consent of all parties.
c. Recommendation of appropriate action to the faculty member's supervisor.
6.
Formal complaints should be resolved as quickly as possible. Except
under unusual circumstances, the written findings and decision
of the committee should be provided within forty [40] semester
instructional days of its receipt of the formal complaint.
7. Any
student or faculty member involved in a student complaint may,
by his/her own initiative, provide representation of their choice.
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