CCSF EDUCATIONAL TECHNOLOGY PLAN

[CCSF Home Page]City College of San Francisco

CITY COLLEGE OF SAN FRANCISCO

Creating Opportunities:

Using Information Technology in Education

for Instruction, Instructional Support and Student Services
Recommended to the Chancellor by the CCSF Master Plan Committee November 15, 1996


CONTRIBUTORS
Members of the Technology Strategy Development Team
Developed implementation priorities and timeline used in Section IV (also see 1996 CCSF Strategic Planning Process: Draft Plan Framework pp. 12-13)
Julia Bergman, Yvonne Chang, Peter Detrick, Attila Gabor, Mamie How, Steve Levinson, Pamela Mery, Gordon Poon, Karen Saginor
Members of the Academic Computing Task Force
Drafted Creating Opportunities: Education and Information Technology, except Section IV
Faculty: Chris Francisco, Steve Levinson, Charles Metzler, Barbara Stewart, Janet Willett Administration: Jean McTyre Writer/Classified Staff: Pamela M. Mery
Members of the Education Technology Task Force of the Master Plan Committee
Drafted Education and the New Technology, October 27, 1995
Faculty:93/94, 94/95: George Crippen, Career Guidance; Nadine Rosenthal, Learning Assistance; Karen Saginor, Library; 93/94: Bill Beaver, CIS; Laraine Koffman, Business; Michael Malachowski, Biology Administration: Peter Detrick (Chair), ITS; Rita Jones, Library Classified Staff: Attila Gabor, Shared Governance; Jack Petritus, Broadcast Media Services Resources: Phil Brown, Barbara Cabral, Ed Duckworth, Norb Ludkey, Pamela M. Mery, Francine Podenski, Carol Roberts, Alexandra Turkington Writers/consultants:93/94, 94/95 Mark Holman; 94/95 Andrew Karp, Sierra Information Services
Student Services Contributors
Robert Balestreri, Registrar; Bill Chin, EOPS; Frank Chong, Dean of Student Affairs; Flora Ko, Matriculation; Henry Leong, ITS; Lorelei Leung, EOPS; Lulann McGriff, Counseling Dept. Chair; Jean McTyre, Dean of Matriculation; Dian Verdugo, Dean of Counseling Services Counselors: Jean Bramer, Elizabeth Brent-Armistead, Nick Chang, Pearl Chen, Patty Chong-Delon, Ann Clark, Carl Jew, Marie Osborne, Gordon Poon, Alvin Randolph, Dennis Ubungen


TABLE OF CONTENTS

I. INTRODUCTION TO THE PLAN

II. BACKGROUND INFORMATION III. THE PLAN: GOALS & OBJECTIVES

IV. IMPLEMENTATION TIMELINE 22

IV. GLOSSARY


I. INTRODUCTION TO THE PLAN

A. Mission Statement

City College of San Francisco is increasingly aware of the benefits to be obtained from using education technology*. As information technology grows, there will be increasing opportunities to adopt these new capabilities into the curriculum in both pedagogically sound and innovative ways. To the extent that CCSF is able to take advantage of these technologies, we will better serve our campus constituencies and, therefore, the public at large. To this end, these technologies must be available for use at the college and accompanied by the necessary training and support.

B. Scope

Currently at City College of San Francisco, a number of resources for education technology exist, and some faculty are able to take advantage of these resources. However, CCSF lacks a college-wide vision for systematically integrating education technology into the curriculum and Student Services. This plan documents the steps necessary to foster the appropriate use of current and emerging information technologies in both these areas. The plan considers the facilities, equipment, technical support and staff development needed to accomplish our technology goals for Teaching & Learning and Student Services. Appendix 1 lists other needs for information technology at CCSF not directly addressed in this plan including on-line access to CCSF data reports, travel forms, and grade forms. Although not directly discussed, implementation of this plan will provide a general physical foundation and organizational structure for these and other uses of information technology.

C. Premise

This plan proceeds under the premise that we should support and foster a wide array of individual faculty initiatives, while developing coherent school- and department-based plans for the use of education technology collegewide. Faculty will have the opportunity to become familiar with how education technology can benefit students. Emerging faculty and student interest and skills will influence these school- and department-based plans. A series of strategies for using education technology to improve Student Services is also presented in this plan. Appendix 2 lists some basic assumptions made in developing this plan.

D. Goals

Three major goals for this plan are:

In Section III, each of these goals is discussed and presented with its objectives. In Section IV, these objectives are broken out into a three-year implementation plan. If implemented, this plan should improve the nature of education at CCSF.

E. Student Outcomes

As a result of implementing this plan we expect our students will:


II. BACKGROUND INFORMATION

A. State of Our Institution

In requesting this plan be written, the Master Plan Committee acknowledged that CCSF does not currently have organized resources to sufficiently support the use of education technology. This plan outlines the necessary structural supports and administrative processes needed for coherent and efficient incorporation of education technology throughout CCSF. Additionally, it examines facilities, equipment, technical support and staff development needs. The following is a list of some current limitations:

A detailed inventory of the following is currently being collected. See Appendix 3 for the information available to date: As the number of faculty and students using computers continues to grow, the gap between instructional needs and available resources grows wider. The demand for a collegewide network, Internet access, and more modern workstations has increased. Many faculty and staff have purchased their own computers due to the lack of institutional recognition of their computing needs. Faculty are also purchasing their own software to access the Internet. Last year, ITS estimated that $2.5 million would be required to equip each of CCSF’s 2,000 faculty with a personal desktop workstation with minimal CPU and hard disk capacity.

The cost of providing computer access to faculty and students underscores the need for both open computer facilities on all campuses and any discounted personal computer purchases the college can facilitate. The socio-economic profile of our student body makes it impossible to require that students own a personal computer. Even without a requirement, though, the number of students who own a computer will probably increase with the continuously increasing business and personal use of computers for word processing, Internet access, and other computer functions.

Currently the number and quality of college-owned workstations available to students are insufficient. In open student labs currently we staff 21,773 open seat hours per week for computing use at 34 labs collegewide. (Additionally, there are a small number of department-specific efforts to provide access to computers.) Compared to the 460,000 weekly student contact hours CCSF supports, this amounts approximately .048 hours lab time per student class hour. On average, if all students used computers for all of their classes, a student could use a computer for 2.8 minutes per class hour. More realistically, if only one-quarter of courses required regular computer use, a student could use a computer for approximately 11 minutes per class hour. Only 34% of lab computers are capable of running a Windows operating system. Even fewer of these workstations could reasonably support multimedia software or provide effective Internet access, if the college had a network through which to access the Internet.

Two FTE personnel in ITS specifically support academic uses of technology. Officially, one FTE is focused in staff development, the other on programming for special projects. In reality, these two individuals also support many administrative functions. Education technology needs require total concentration of more than two FTE. Some faculty and staff pay to receive staff development from providers such as U.C. Extension. Currently CCSF offers one introductory course in multimedia. (Recently an interdepartmental committee presented the Curriculum Committee with a proposal to establish a certificate program in multimedia studies.) However, faculty and staff cannot yet take such courses for free.

This section reveals our current computing inadequacies. However, if we are guided only by these needs, we will fall short of our mission statement. The increasing interest of faculty, students, and staff indicate a widespread belief that education technology can and should be used to enhance education.

B. The Purpose of Education Technology

Education technology can be used to:

Faculty Interest.

In Spring 1994, two surveys distributed at CCSF collected information about faculty interest in education technology. Below are some general observations made according to the survey responses. Appendix 4 contains more details about the surveys and the responses.

Results from the CCSF-developed “Professional Development Needs Assessment Survey” indicate that while almost 75% of faculty consider their level of computer expertise to be beginner or intermediate. 11% consider themselves to be advanced users. 14% do not use computers. Computer skills do not vary with years of employment (a proxy for age). Computer skill-level and platform (IBM-clone or Macintosh) do vary by school.

Faculty indicated their interest in each of 42 separate topics ranging from student discipline, to department budgets, to education technology. Overall, faculty indicate relatively high interest in topics involving technology or implying that classroom and curriculum structure may be changing. (Faculty with more computer expertise express even higher interest in technology-related topics.) One area of exception is distance learning which garnered the least interest of the 42 topics presented.

The nationally distributed “Technology, Teaching and Scholarship Project Faculty Survey” posed 70 questions about available computer resources, institutional support and uses of education technology. CCSF faculty cite enjoyment of teaching and creativity as the most important reasons why they use education technology. Most faculty believe that “by the year 2000,” education technology will change they way they teach their classes. Immediate interests include the Internet and word processing.

In terms of college resources, most faculty believe that expanding the campus network should be a college priority. Hardware and software purchases and upgrades and access to CD-ROMs and multimedia are also cited as major institutional problems. Although faculty are overwhelmingly happy with the current level of computer courses offered, most believe there should be more of them. Few faculty believe that CCSF currently rewards innovative teaching, although this was not cited as the most pressing problem.

Student Interest.

Students will benefit directly and indirectly from the increased use of education technology. With today’s demands of work and family, students need improved access to student services information and reduced lines for services. We are unable to provide additional staff to meet this demand so students will have to take a greater role in their educational planning and decision-making through education technology.

Most CCSF students expect to have access to computers to complete their course assignments. Many students are either already computer literate or are specifically interested in becoming computer literate. CIS faculty indicate that their courses have waiting lists; students know that computer literacy is a valuable commodity in the job market, as well as a useful, if not necessary, skill in higher education. CCSF recently adopted a Computer Literacy requirement for students receiving Associate degrees. In the future, vocational programs may want to adopt analogous requirements determined according to industry and labor expectations. Although not all students come to CCSF expecting to use computers, students enrolled in courses which utilize computers have responded positively.

An increasing number of alternative providers of education are incorporating information technology into their curriculum. If students find that these alternate providers can better meet their needs, we will experience enrollment decline. CCSF must strengthen its services to better meet our students’ academic needs.


III. THE PLAN: GOALS & OBJECTIVES

Goal 1. Provide the physical infrastructure and technical support necessary to make education technology accessible and useful for faculty and students.

The physical infrastructure includes three main areas: the equipment, the connections between equipment, and technical support personnel to install and maintain both the equipment and the connections. The physical infrastructure enables access. “User-friendly,” centralized and decentralized, campus and home, individual and classroom access to education technology must be available. Access to stand-alone computers is no longer sufficient for our information needs. A network supports many things including communication via electronic mail (e-mail), access to information repositories from the local CCSF library to the global World Wide Web (WWW), reduction in software costs and increase in software compatibility by using network-licensed software, shared hard disk space and peripheral hardware such as printers.

All Phelan campus buildings must be connected to a fiber-optic backbone. (Given current technology, local technicians do not consider a wireless network to be preferable.) Once the backbone is completed, faculty offices, computing labs and smart classrooms can be connected to the network. Microwave transmitters or some comparable technology can connect Phelan and the other nine campuses. Workstations connected to this backbone will provide students, faculty and staff with Internet and e-mail access, as well as on-line access to databases in the new Library and Learning Resource Center.

A network requires both server and client computers. Server computers must be large enough to handle e-mail accounts for students, faculty, staff and administrators. These machines also house the CCSF databases which contain information relevant to Student Services. For ease of use, the client computers must be capable of supporting GUI network access.

As an interim step prior to connecting all faculty offices to an integrated campus network (which requires wiring inside the building), a branch faculty computing lab will be established in each building. These labs will meet the computing needs of part-time faculty and faculty without office space for a computer. The labs will also support the specialized computing needs of departments in that building. Eventually, the branch faculty computing labs will house a local server(s) connecting individual offices to the collegewide network. Any other equipment, such as routers and hubs, may eventually be stored in secured portions of the labs, where the primary connection to each building will be located.

Faculty and student computing labs will be accessible to individuals with mobility limitations and specialized equipment will serve the needs of people with visual and/or hearing impairments. We should also support home access to computers for students by facilitating the purchase of low-cost computers. (Some colleges have developed a computer loan program for this purpose. Given the size of our institution, such an arrangement may be unrealistic for CCSF.)

Basic staff development will offset some technical support needs by providing users with “trouble-shooting” skills. However, users should not be expected to become experts; individuals will abandon technology in frustration without sufficient technical support. An appropriate level of staffing is essential for the optimal usage and maintenance of technical equipment. Both the ratio of staff to equipment and kind of support offered are important. A regularly-staffed help desk is necessary to meet the needs of many faculty, along with assistance provided in each of the labs. A traveling technical support person is necessary particularly for classroom situations in cases of “emergency”.

Student assistants, in addition to technical support staff, need to be utilized to meet current and increasing needs. Technical support is expensive, so many colleges train students to provide additional technical assistance in computing labs which is advantageous both for the college and for the students. (See Appendix 5 for a description of how this has worked at another college.) The college acquires more staff and the students acquire “free” training and excellent job experience. Training and oversight costs must be budgeted for the student assistants. The training could be done in the newly constructed smart classrooms.

ITS staff will need additional training or retraining to meet the new demands of education technology. When appropriate, additional personnel must be hired. In some instances, personnel not in ITS may be expected to assume new roles, such as network administrator, in support of information technology. These personnel need an appropriate level of training and support. New job classifications or reinterpretation of existing classifications will be required to formalize these arrangements.

Objectives for Goal 1:

01. Complete installation of a secure, college-wide communications network infrastructure to support shared computing resources. This requires the following:

02. Expand access to “state-of-the-art,” end-user computers and related equipment by doing the following: 03. Provide technical support for offices, labs, and classrooms including: Goal 2. Increase opportunities for faculty and students to use education technology.

Faculty use of education technology depends on comfort- and skill-levels as well as access to the necessary equipment. Faculty must feel comfortable with not only their own technology skills and knowledge, but also those of their students. Further, they must feel confident that any gaps in their skills and knowledge can be filled through access to technical support (See Goal 1, Objective 3) and training.

Physical access to a computer is meaningless without training. To avoid a situation where computers become “expensive paperweights,” a wide-ranging, timely, systematic Staff Development Program is critical to the successful implementation of this plan. Training must meet the variety of individual interest-, expertise- and comfort-levels of faculty. Various methods of delivery can be used including computer-based tutorials (CBTs), video, expert and peer training. Delivery can be one-on-one or in a group, in the privacy of an office, in an open lab or in a classroom setting. CB training can be particularly useful for someone just starting; a computer (client or stand-alone) can be used at any time with limited oversight in a lab situation.

Training must begin immediately upon the installation of equipment to avoid a number of problems. Equipment can become outdated before it can be used. Untrained users can become easily frustrated. Untrained users can also create technical problems through their lack of knowledge by, for example, accidental erasure of a critical system file. Computers may also sustain unnecessary wear-and-tear due to misuse. In this scenario, the technical support workload has increased in two ways: there are more technical problems and technical support personnel end up performing the function of staff development on an ad hoc basis when they fix the problem.

Realistically, not all faculty will be interested in, capable of and/or comfortable using education technology; participation must be voluntary. We should not expend all our energy trying to “get everyone on board.” We should avoid a situation where beginners get all the attention and faculty already using education technology are overlooked. For those faculty who lack basic computing skills, a successful experience in learning about one aspect of technology can increase interest in learning more about education technology. Various delivery methods, sites, and times (including nights and weekends) for staff development should be used since comfort with methods will vary. Some faculty may prefer to learn privately while others may find it useful to learn with their peers.

Ongoing and higher-level training and technical support will be critical to the appropriate use of education technology and development of classroom materials. This requires both the proper equipment and personnel. Currently, individual personnel are often informally considered the ‘resident expert’ on a particular technology, but the College does not draw on this expertise in a systematic or effective way. Training needs will evolve and increase over time as technology advances and applications to education become more widespread. Some staff development should be done by school or department, since the need for and uses of education technology varies. (This may require a needs assessment.) Department-specific training could take place in the TLC or in department-specific labs. Desired levels of technological use and literacy may vary by school and department (See Goal 3, Objective 8). Eventually, the Staff Development Program should develop a series of training sessions for systematically achieving school- and department-level targets for technological literacy.

For training (and technical support) to be up-to-date, CCSF must support its in-house personnel in continually upgrading their information technology skills. Even with this support, CCSF may not be able to meet all faculty staff development and student training needs, especially in the newest and most highly specialized technology areas. When necessary, strategic partnerships with industry and other institutions may be an economical way to provide site-based, hands-on training using state-of the art equipment which cannot be obtained through standard acquisition. Additionally, when appropriate, CCSF may continue to create new courses and programs specifically to teach information technology to our students. Our partnerships with business and industry may assist in determining the needed courses and programs.

Students enrolled in courses using education technology must possess a basic level of computer literacy. For courses which require computer use, faculty may consider putting an advisory on the course. Traditional courses should be available for students who do not want to use education technology. At CCSF, the main student lab (ICL1) makes a mini course available at the beginning of each semester and also on video tape. A multimedia presentation created by CCSF could be developed for future use.

Objectives for Goal 2:

01. Create the physical infrastructure as provided in Goal 1. In particular, the TLC will provide a location for and maintenance of:

02. Implement a systematic Staff Development Program for faculty, staff and students. This program must meet the needs of a wide range of users by providing: 03. Train students in the use of computers and other education technologies 04. Improve and enhance various Student Services

4a. Improve administrative decision-making for Student Services

4c. Develop a more student-responsive Admissions & Records enrollment process 4d. Develop electronic counseling support systems Use for student educational plans; accessing transfer articulation agreements; college/career information (Eureka or equiv.); student demographic data; student academic data: credit/non credit and transfer credit; associate degree, CSU, and IGETC audits; access to inherent sites for more detailed academic information including college catalog, time schedule, and college calendars; student academic progress checks/ probationary status; student appointment scheduling and tracking of service provided counselor log of each assigned student. 4f. Develop systems to support distance orientation and counseling services 4g. Support the collection and processing of data for evaluation of the counseling service delivery system 4h. For Testing, reduce test anxiety for new students and create a more responsive testing process 4i. Shorten the award processing time for financial aid applicants Goal 3. Develop a system for continued planning for, evaluation of, and ongoing funding for education technology.

We propose that an Education Technology Office (ETO) be established to be responsible for actively supporting the use of information technology for Teaching and Learning, and Student Services, beginning with the implementation and oversight of this plan. Responsibilities of this administrative office would include coordinating college-wide decision-making regarding education technology. To this end, the ETO will work with existing groups such as ITS, the Computer Policy Committee (CPC), Internet Users Group (IUG), Intech Users Group (ITUG), Master Plan committee, and Staff Development, as well as the following departments: Audio Visual, Broadcast Media Services, CIS, Learning Assistance, and the Media Center. Initially, the office would be part of ITS, but after a year of funding and implementation, the costs and benefits of becoming a separate department should be examined.

A Teaching and Learning Technology Round Table (TLTRT) has been established with representation from faculty, administration, staff and students to advise the ETO. Some of the groups named above, specifically the IUG, ITUG, and the academic portion of CPC will be folded into the TLTRT as working groups in order to better coordinate education technology activities at CCSF.

Located in or near the TLC, the ETO will be the ultimate place in the college to go with a question about technology for educational purposes. To function, the ETO must be staffed and receive an annual budget. Staffing the ETO may require some restructuring of the existing Information Technology Services (ITS) department. Education technology personnel should be differentiated from personnel responsible for administrative aspects of information technology at CCSF.

Some specific implementation issues follow. The ETO would either be directly responsible for these or oversee them. Through the annual and ongoing planning process, other issues may be identified in the future.

Establishing and maintaining funding is the most basic element of supporting education technology. Without funding we will not have the physical infrastructure to proceed. Many funding routes are open and probably all of them should be pursued. Providing direct services to students such as in a lab setting may be funded differently than wiring classrooms or providing faculty with equipment. For the former, perhaps the most controversial solution is instituting a student fee. Many colleges nationally have begun imposing such fees, usually an Internet account fee. Current state regulations would have to be changed to permit user fees. Another option is to use an ISP such as Sprint to provide Internet services to our students. In this case, some costs to the college for Internet services can be reduced or eliminated.

For all education technology uses, leasing equipment should be considered. (Note: Leasing requires a line item in the budget.) For purchased equipment, three-year, on-site, warrantees may also cut down on costs, particularly staffing costs, over time. Requiring a 10-20% addition to the cost of any hardware item may be one way to approximate institutional costs for support services for that item. Downstreaming, a practice that redistributes existing equipment when newer equipment is purchased, can be an effective means of maintaining direct equipment costs; however, it is important to remember that older equipment is harder to maintain and requires more technical support. External funding and sponsoring should also be pursued.

CCSF must evaluate the uses and effects of education technology, including evaluation of any changes in student outcomes resulting from the use of education technology, assessment of individual faculty and departmental needs for and uses of education technology, and assessment of student satisfaction with courses using education technology. The Decision Support System currently being developed should aid this process by providing on-line student data. Evaluation-- in addition to an ongoing equipment and facilities inventory indicating the location, usage, age and capacity of workstations at CCSF-- will be helpful for annual and ongoing planning efforts. Some other information useful for planning could be collected through surveys. College surveys should include questions on faculty and student campus-based and home computer use. Surveys could help document progress toward achieving faculty training goals and highlight outstanding training needs.

Guidelines and standards for education technology should be developed, including usage guidelines and, when beneficial, basic standards for hardware and software purchases. (Instructional software standards apply primarily at the school- or department-level.) Standards for hardware (both Macintosh and IBM-compatible) and software purchases will allow for more efficient staff development and technical support since staff will be able to maintain extensive knowledge of a modest number of products rather than trying to maintain some minimum expertise for every product on the market. The college’s capacity to rely on internal expertise will be increased which, in turn, will increase each user’s efficiency and facilitate the sharing of information and documents.

Hardware and software acquisition plans and renewal schedules will also help keep CCSF current and further minimize the need for technical support by reducing the proportion of old and failing equipment. Consideration should be given to purchasing laptops wherever appropriate to allow for more versatile use. These standards will allow for affordable, bulk upgrades in the short-term and help promote longer-term technology planning. Ideally, standard machines would also be available at reduced costs to students through educational discounts and bulk purchases.

Networks must also be maintained and periodically upgraded or replaced. Policies for system management must recognize any physical limitations of the network; these may include restrictions on the range of uses and access prioritization.

Many other policy issues will arise as education technology becomes more widely used. Equipment needs to be secured from theft. In addition, the regular operation of the equipment-- the software, any data or other files on the hard drive-- needs to be secured from both unintentional and intentional destructive activity. When the latter, commonly referred to as “hacking”, does occur, the college should have established procedures for dealing with the individual(s) responsible. See Goal 3, Objective 4 for some other policy issues.

Each school and department should determine its education technology needs and expectations, particularly when they are different from or in addition to the overall standards described above. Most instructional software in discipline-specific; some hardware and networking needs may also differ from the standards. These needs and expectations, as well as current uses must be documented to provide a factual basis for allocation decisions. One possible, initial venue for this planning is Program Review. Facilitated and coordinated school- and department-planning should begin with the next two years. School- and department-based plans should address specific education technology applications, their uses and desired student outcomes. Staff Development for each school or department will be determined by the faculty competency level required for its specific education technology applications. (For longer term planning, departments should consider whether to include these competencies in their hiring, promotion and/or tenure criteria.) These plans should be within established CCSF guidelines and minimum standards for education technology, and they should fit within the overall college plan framework.

CCSF must determine its long-term goals regarding distance education. To date most CCSF faculty have not expressed much interest in distance education; however, recently the Internet has altered the nature of distance education dramatically. (See Sections II.B., V., and Appendix 6) Given these new possibilities, we must ask again: Should distance education offerings be increased? Are faculty interested in teaching distance education courses? Are students interested in taking distance education courses? How many students are we “missing” because we do not have sufficient distance education offerings?

In addition to providing a forum for individual communication (e.g., office hours), whole courses can be offered on-line through the Internet and e-mail. On-line courses can easily be modified into distance education courses. Some faculty and students will feel more comfortable participating through written means; others will prefer the verbal discussions of a traditional classroom setting. Courses offered on-line can benefit from the variety of perspectives available globally. The best means of presenting a course will depend on the material, the course objectives, and the participants.

The need for distance education may increase as CCSF services more students for whom jobs and/or families compete for their time. Students who are seeking short-term retraining may also prefer the convenience of distance education. These students may find distance education an acceptable alternative to a traditional classroom setting.

Objectives for Goal 3:

01. Develop and strengthen education technology

02. Establish and maintain funding for education technology through the following: 03. Set up a structure for school- and department-based planning for education technology 04. Support annual and ongoing planning and evaluation, both college-wide and at the school and department levels 05. Develop guidelines and inform CCSF community about: 06. Develop a hardware acquisitions plan which standardizes purchases whenever possible and plans for cyclical upgrades and replacements: 07. Develop a software acquisitions plan to standardize software purchases and subsequent upgrades of the selected software. Develop a list of software that will be “official” software for which CCSF will provide extensive technical support. (More modest support will be available for unofficial software.) Standards for most instructional software will be determined at the school- or department-level.

08. Make standardized computer and software packages available at discount to students and disseminate purchasing information to students

09. Examine distance education options and determine long-term goals

IV. IMPLEMENTATION TIMELINE The timeline on the following page was developed by the Technology Strategy Development Team. For the purposes of this document, Goal and Objective numbers correspond with the preceding pages. (The original timeline is located in the 1996 CCSF Strategic Planning Process: Draft Plan Framework, pp. 12-13.) This timeline and the preceding plan were developed during 1996. Changes in technology, educational theory and practice, student expectations, and funding, as well as other unforeseen changes, may alter the direction(s) CCSF chooses to take with regard to education technology. Continuous effort will be required to keep our technology and its uses current, efficient and effective to best meet the needs of our students.


IV. GLOSSARY

CD-ROM disk (compact disk-read only memory): Holds more data than standard floppy diskettes and is therefore a better storage medium for complex multimedia programs and large collections of information such as encyclopedias and other reference materials.

Client: 1) In a network, a computer that requests services or data from other computers known as servers. Also known as a workstation. 2) As software, a program that makes requests to and presents data from another program that acts as an information server.

Computer-Based Tutorial (CBT): An application that leads a user through a series of graduated exercises. Often diagnoses user’s skill-level, prescribes exercise(s) appropriate to skill-level, then analyzes the exercise results.

CPU (Central Processing Unit or “chip”): The most fundamental piece of computer hardware; the computer’s “brain”.

Dynix: A popular OPAC (Online Public Access Catalog) system, which the CCSF library utilizes. Education technology: Information technology used for educational purposes.

Electronic mail (e-mail): Mail that is transferred electronically.

GUI (Graphical User Interface): The capacity to represent information graphically, as well as in “text-only” format. Hardware: The physical equipment of a computer.

Homepage (or Web Page): A virtual site on the Internet, usually referring specifically to a site accessible through the World Wide Web. Contains basic information about an individual, institution or product. Created using hypertext language.

Hypertext: Enables rapid access to various pieces of information stored separately from the main document, but cross-referenced.

Information technology: Any or all of a number of digitally-based technologies ranging from fax machines to computers.

Instructional designer: A technical expert who develops or assists in developing “courseware” and multimedia products for educational use.

Internet: A world-wide network of computer networks. A “router” connects the network to the Internet. Many resources and means for sharing information are available through the Internet, including e-mail, data repositories, bulletin board services and user groups for sharing information.

ISP (Internet Service Providers): Third-party providers of Internet services.

ITS (Information Technology Services): An administrative department at CCSF providing hardware and programming support to the college’s administrative, faculty and student users.

ITUG (Intech usersgroup): Faculty-based group formed to support “Innovations in Information Technology for Teaching & Learning.”

IUG (Internet usersgroup): A group of faculty and staff interested in the use of the Internet for instructional and educational purposes.

Lan administrator: A member of the technical staff responsible for the functioning of a single or small number of local area networks.

Laptop computer (or laptop): A portable, personal computer.

LCD: A device which allows output to a computer monitor to be displayed on a large screen for group viewing.

MIS (Management Information Services): A standard phrase usually referring to a data management and/or reporting system. The State Chancellor’s Office for the California Community Colleges requires all its colleges each semester to submit tapes with student, course, and student services data.

Modem: A device which allows “dial-up” access to a single computer or computer network.

Multimedia (also Multi media, Multi-media or Multiple media): A single collection of both audio and video in one storage medium, usually a CD-ROM disk. Can include graphics such as still photographs as well as video clips, in addition to basic text.

Network (Computer Network): An interconnection of workstations and servers with physical links (e.g., hard-wired together or to a hub) and logical links (i.e. use the same protocols to communicate). May be referred to as a LAN (Local Area Network) or WAN (Wide Area Network).

Network administrator: A member of the technical staff responsible for oversight of all aspects relating to the interconnection of computer systems throughout the enterprise and to the larger Internet, including, but not limited to 1) coordination the LAN administrators, 2) the planning, design, and implementation of network architecture to acheive enterprise goals, 3) the management of installation, configuration, and maintenance of network equipment, such as routers, switches and hubs.

OMR (Optical Mark Reader): Used to process “bubble” forms such as those produced by Scantron Corporation.

On-line: A phrase which refers to being “on” (also “logged onto”). Frequently used in reference to the Internet or the World Wide Web.

PPP (Point-Point Protocol): Standardized internet protocol for modems. Supersedes SLIP.

Scanner: A machine that “reads” text and/or graphics from a printed page into a computer file.

Server: 1) A computer which services requests from client machines in a computer network 2) A program that services requests from client programs, e.g. Web server, Oracle server.

SLIP (Serial Line Internet Protocol): Software that makes it possible to use the same Internet facilities over a phone (“dialup”) connection that are available over a direct network connection. Superseded by PPP.

Smart classroom (or computer classroom): A classroom which contains multiple, networked computers for students use and a large screen display. This classroom may or may not be wired for Internet connectivity.

Software: The programs, such as word processing, database, spreadsheet, that “run” on computer hardware.

System administrator: A member of the technical staff responsible for various duties on a computer system with multiple concurrent users, including by not limited to: 1) addition and removal of user accounts, 2) addition and removal of hardware on the machine, 3) scheduling and execution of file system backups, 4) the installation of new software, patches, and software upgrades, 5) analysis of problems occurring within the system, 6) maintenance of system documentation.

Technical support: Any of various services provided to computer users, from installing a computer to helping produce “courseware.”

User: A computer user.

Web administrator: A technical support person responsible for maintaining World Wide Web access and supporting the creation of homepages. (See homepage.)

Wired classroom: A classroom which contains an Internet connection.

Workstation: Roughly equivalent to “personal computer,” the basic building block of an integrated campus technology system. Either in a fixed location or portable; connected to a network or used as a standalone machine. Most simple form includes a central processing unit (see CPU), a hard disk (central memory repository), keyboard, monitor (“screen”), floppy drive(s). Permits entry of text and/or data by keystroke or transfer from a floppy diskette. Software can be used to manipulate and format the presentation of this text/data, displayed on the monitor, printed in “hardcopy” format, stored on the hard drive or on a floppy diskette. Software ranges from basic word processing to complex scientific simulations. Depends on the capacity of the machine (e.g., speed of the chip) and the software.

World Wide Web (WWW or the Web): A world-wide network which provides graphics as well as the text provided by the text-only lynx. See GUI.
 
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with others and utilize the recruitment, screening, orientation, counseling and/or job placement services of community-based organizations which serve particular neighborhoods or groups of students.

The Task Force has two general recommendations to enhance the career decision-making and educational planning in existence:

3.  Connecting Activities
The School-to-Work Opportunities Act recognizes the employers and educational providers must be helped to work together on workforce education systems.  The Act's third program element, in addition to School-Based and Work-Based Learning Activities, is Connecting Activities.  These activities include:
  Many programs in various parts of the country have developed valuable connecting activities which have contributed greatly to their success.  Three representative examples include:
  Craftsmanship 2000 is a four-year skilled metalworking program started in 1992 by the Tulsa, Oklahoma Metropolitan Chamber of Commerce in partnership with the Tulsa Public Schools, the Tulsa Technology Center (formerly the local “vo-tech"), Tulsa Junior College, and a number of employers.  Craftsmanship 2000's connecting activities have enabled them to provide stipends and bonuses to students paid for by employers.

The impetus for this program came from the Hilti Corporation, a manufacturer of metal fasteners headquartered in Liechtenstein.  Hilti established its western hemisphere headquarters in Tulsa in 1980, then could not find the quality of craft employees it was used to in Europe.  In 1990, Hilti arranged for a group of Tulsa Chamber members and their spouses to visit European apprenticeship programs.  Discussions based on this experience led in 1992 to the first group of 16 high school juniors in Craftsmanship 2000.

Selection for the program depends on a combination of achievement, aptitude and interest tests.  During their junior and senior years in high school, Craftsmanship 2000 participants spend eight hours a day at the Technology Center--four hours in academic classes and four in the machine shop.  They are taught a rigorous, outcome-based curriculum by a team of high school and Technology Center instructors.  Each student receives a stipend, furnished by employers, and works full time in the summer at a participating firm.  After graduation, many go on to Tulsa Junior College and earn an associate's degree.  The college awards the apprentices 25 credit hours for their Craftsmanship 2000 experience after they complete 12 units on the campus.

Project Protech was started in 1991 by Boston hospitals which were worried about turnover among their lab technicians, physicians assistants and other support personnel.  New employees would complete extensive training at the hospitals' expense, work diligently and leave within the year.  In cooperation with the city's schools and Private Industry Council, Protech helps recruit and support at risk students through completion of high school and matriculation in postsecondary education.  Of 54 seniors in the Protech class of 1994, 49 had accepted enrollment at postsecondary schools by September and at least 60% were studying for health industry careers.  Protech now grooms students for business, finance and utility company careers, and has received a $1.2 million federal School-to-Work implementation grant for reaching 380 students in Boston schools in the next two years.

Protech's most notable connecting activity is a large staff which provides extensive, personal support services for participants--helping them get to school and work on time, referring them to community agencies for needed assistance, and assisting them with college application forms.  This support is essential for the population Protech serves, which includes many people from troubled urban neighborhoods.  Also, much of Protech's  instruction happens at workplaces, providing another important connection.

The Lehigh Valley Business-Education Partnership was started in the late 1980s by school superintendents and the recently retired Chief Executive Officer of a Fortune 500 company who has been Chairman of the American Council of Education, United States Chamber of Commerce, and the national chamber's Education Committee. As of mid-1995, the partnership, renamed the Lehigh Valley 2000:  Business-Education Partnership has completed action plans, published a variety of resource documents, provided summer internships for teachers at local companies and created a Lehigh Valley Leadership Academy.  Its Roads to Success, available in both English and Spanish, describes approximately seventy enrichment opportunities for children and youth in the Lehigh Valley.  Its annual Business Education Fall Showcase is a one-day event open to the public, and its Strategic Planning Tools handbook is used by at least six Lehigh Valley school districts.

This partnership is a national model of the kind of cooperation possible between education, business and community leaders.  Its comprehensive range of connecting activities should encourage similar efforts in San Francisco.

City College Connecting Activities
City College is already working on important connecting activities of its own.  The most significant and promising may be the Bay Area Transition to Career Center, an effort to strengthen and coordinate the college's capabilities for facilitating internships and broad partnerships with industry, other education providers and community based organizations.  The Walter S. Johnson gave the college a two-year, $150,000 grant to start the Center in 1995.

The new Center is becoming a common contact point for all City College paid and volunteer internship activities and for employer involvement with internships.  This fall it will publish an Internship Program Handbook that will support new internship development efforts, standardize program procedures and data collection, and document the range of existing and proposed internship opportunities.  The Center is also building relationships around internships and other workforce education activities with the San Francisco Unified School District.  Under the name “The Career Connection," the Center will market the colleges' programs and students to potential internship sponsors while educating City College faculty, staff and students about internships.  Next year the Center will develop and sponsor a model seminar series for interns from a variety of programs, so that they can help each other with communications skills and other work competencies, reflect on what they are learning from their assignments and be supported in integrating what they learn from their internships with their on-campus study.

The Transition to Career Center will continue to help develop college-wide capacities for improving the school-to-work transition through internships and other work-based learning.  They will also manage some innovative programs directly, involve other community colleges and regions of the Bay Area in its programs and services, and research work-based learning and communicate its results to the college community and to the larger Bay Area.

INFRASTRUCTURE AND SUPPORT SYSTEMS
In creating an integrated workforce education system, City College faces an enormous challenge:  developing career clusters; delivering programs which integrate connecting activities with school-based and work-based learning activities, including career decision-making and educational planning; and tailoring these programs for various student populations, working all the while with a wide variety of employer, educational and community partners.  Accomplishing these tasks will require significant changes in the College's support systems and infrastructure.  While many different aspects of the college will be affected, this discussion focuses on seven key items:
1.  funding
2.  facilities
3.  educational delivery systems
4.  skill standards and portable credentials
5.  performance assessment
6.  job placement
7. staff development
8.  partnerships

1. Funding
Federal and state moneys to support Workforce Education are likely to be modest and very competitive.  To create effective School-to-Work programs, the colleges will have to free up money by restructuring and redesigning many existing programs and services, reallocate existing revenues and acquire new sources of support.  They will need funds for staff development and faculty training in new careers.  They will need staff to create and manage partnerships and programs, to redesign curricula, to develop and facilitate internships and other work-based learning, and to develop jobs for graduates.  They may need fund-raising staff to help them meet partnership requirements and grant matches.

The Task Force recommends that the college concentrate whatever funds it has for Workforce Education in the next few years on pilot projects that come as close as possible to including every aspect of the Learning Activities and Career Decision-Making and Educational Plan models we propose.  It believes that the most effective pilot projects will be in cluster areas where high-paying career openings are available.  Once established, the programs will provide a model to be used to establish programs in other career clusters throughout the college.

2. Facilities
Most of City College's facilities were designed for a kind of learning that is disappearing.  It will have to retrofit buildings, adding flexibility, responsiveness and a capacity for customization to as many facilities as possible.  City College also needs to create a network of community locations for work-based and school-based learning in space which is either donated or made available to colleges for nominal fees.  Finally, the college needs to maximize its capability for all kinds of distance learning and probably create some “virtual campuses" for learners who are unable to come to college facilities.

3. Educational Delivery Systems
The number of students who can take on-campus, full-time day programs over several years is relatively small.  Today's students need access to modularized learning at their homes, workplaces, and local community centers.  Distance learning and other forms of technology can make learning possible for people unable to come to the college.  Various scheduling arrangements are also needed.  Some people want to be part of learning communities, others need great flexibility and independence to meet their goals.  More and more, education will be available anytime, anywhere, and delivered many different ways.

There are numerous examples of effective teaching and learning strategies being used by community college faculty across the country that are moving in this direction.  Two examples are “Learning Communities,” where faculty coordinate courses and assignments in blocks for cohorts of students and “Open-entry/open-exit” courses that facilitate self-paced learning for students whose learning styles and preference do not match traditional structures.  Classes coordinated with community-based organizations also are often more flexible and increase accessibility.

4. Skill standards and portable credentials
Employers complain that high school diplomas or community college degrees do not tell them what skills graduates have.  Oregon and other states are mandating various certificates of mastery for all high school students, and the federal government has funded twenty-one different efforts to develop voluntary national skills standards in fields as diverse as printing, electronics, retail trade, and biotechnology.  California's School-to-Work Plan commits the state to similar efforts.

City College students need workforce education programs which will give them demonstrable, measurable skills and portable credentials that employers recognize.  The faculty should document the students’ skills at various points during a program, so that students have proof of their skill and competency levels.

5. Performance assessment
Performance standards raise important questions about accurate methods of assessing whether a student has learned a skill or has mastered a competency.  Traditional assessment methods such as teacher-created paper and pencil objective tests provide limited information on students' real skills.  A broader kind of assessment has many purposes, including seeing if people can use what they've learned appropriately in the real world; giving students and teachers information on students' ability to solve problems and apply what they know to new contexts; and giving students feedback on what they've learned so that they can improve their skills.

Assessment practices that give students and teachers useful information on skill mastery are often described as “performance assessment" tools and strategies.  Examples include open-ended tasks, observations of students at work, and individual and group portfolios or projects.  Writing is frequently involved, because writing clarifies and reveals thinking.  Video simulations, multimedia presentations, panel discussions, and other forms of presentations are also common.  A combination of these approaches can accommodate individual preferences for different media and/or differences in communication styles.

One national effort to create a variety of examinations for a Certificate of Initial Mastery proposes three components:  performance examinations, assessments of student projects, and assessments of a portfolio of student work.  This New Standards Project describes these assessments as very much like the scout merit badge system.  Students will be able to accumulate “badges” over a period of years, work at their own pace, and compare their own performances against a set of published criteria.

Figure 3 (page 41) shows how a foundation skills certificate could be the basis of a system of certification for high schools in California.  Young people could have a variety of routes for workforce education after completing a Certificate of Foundation Skills at 16, including entering a community college, completing a recognized certificate similar to today's vocational program certificates and/or an associate's degree, then transferring to a four-year college, going to work, or both.

Figure 3
A MODEL FOR CAREER PATHWAYS AND CERTIFICATION LEVELS

6.  Job Placement
Job placement builds accountability and feedback into workforce education programs, giving faculty continuous readings on the demand for the skills they are helping people learn.  It will also be a requirement for programs which receive School-to-Work funding, for which City College will compete with private proprietary schools and non-profit training agencies which document their placements carefully.

Several units of the college now have job placement activities.  These efforts, which are generally grant-funded, usually address narrowly defined student populations and may be regarded as peripheral to the college.  Currently, representatives of the various job development and placement programs meet regularly to work at coordinating services.  This ex-officio coordinating group is developing methods for sharing job and employer information, resources, and databases.  Group meetings provide a forum for identifying placement system needs and developing collaborative strategies for addressing needs.  this voluntary effort should be recognized and supported by the college.

The college should work towards moving job placement from the periphery to full integration into workforce preparation programs.  In doing so, the college also needs to create a more effective system for tracking placement in order to respond to increasing demands for accountability and to provide a measure of program currency and effectiveness.

7.  Staff Development
The provision of staff development for faculty is crucial to making the changes we propose.  In order to create new curriculum, work effectively with partners, and develop new evaluation tools, faculty will need training and assistance.  This training must be flexible in time and place.  It should also provide incentives for faculty such as stipends and release time so that faculty realize that the college values their spending time on making this system work.

8.  Partnerships
City College already has many different partnerships, with K-12 schools and four-year colleges, foundations and other public and private funders, individual employers and
employer groups, industry organizations and community groups, and local, regional and state agencies  Often these partnerships are informal and depend on personal relationships between a very small number of college and partner staff.  The college needs partnerships that are more strongly institutionalized, that are organized and funded for success and longevity, and that involve many different programs, personnel, and students.  It is in the interest of City College and its students to expand and strengthen the institutional capacity to develop and sustain effective partnerships.

Integrating All the Elements--the Program Worksheet
The CityWorks Program Worksheet (see Appendix, pages 73-76) presents all the elements of the Task Force's Model for Excellence in Workforce Education--student populations, career clusters, program elements, and support systems--in one display.  Pilot projects which include all these components will be developed during 1995-6 and give City College a sense of the usefulness of this model.  The Strategic Plan in Chapter VI presents the Task Force's recommendations for how to move toward experimenting with the model in several clusters and adopting it across the college over time.

VI. USING THE CITYWORKS MODEL:  A STRATEGIC PLAN FOR HIGH- QUALITY WORKFORCE EDUCATION

This section presents five goals for strengthening workforce education throughout City College.  As used here, goals are broad statements desired by City College and its individual and organizational constituents.  They are operationally specified by a set of strategies and related actions from Chapter V.  As the implementation plan moves forward, strategies and actions will be modified, added, or deleted.
Goal 1:  Promote a collegewide commitment to a new workforce education plan.
Goal 2: Establish a collegewide infrastructure to support the plan
Goal 3:  Establish working model of the CityWorks plan.
Goal 4:  Promote the highest levels of student success, student learning and teaching excellence.
Goal 5:  Disseminate CityWorks to other CCSF Departments and Schools

Goal 1:  Promote a collegewide commitment to a new workforce education plan.
City College has a long and successful history of providing educational services to students seeking to enter the workforce for the first time and to those wishing to retrain and upgrade their skills.  The CityWorks plan recognizes that the college must take some additional steps to align CCSF programs with the new dramatic developments occurring in the workplace.  The first step has been taken with the completion of the CityWorks plan.  The second step is the building of a working consensus among members of the CCSF community about the plan and a strong stated commitment from the leadership of the college endorsing the goals and objectives of the CityWorks plan.  This would include a statement of support from the Board of Trustees.

Goal 2:   Establish a collegewide infrastructure to support the plan

The CityWorks plan requires an institutional commitment of human and financial resources over a five year period.  Once the Board of Trustees and the Chancellor have resolved to support the plan, strategies would need to be established to build the appropriate internal support for the plan.  This would include creating:

Special fund to support faculty
The Office of Institutional Development will work with school deans and faculty to raise funds from federal, state and local sources to support the design, piloting and implementation of the plan.  The refinement, piloting and implementation of the City Works model will likely take three to five years.  At each phase, college faculty will need direct support for training, curriculum development, evaluation of alternative modes of instructional delivery, and extensive links with professionals outside the college.  To support this effort we suggest establishing a Workforce Education Fund created from the college general fund and alternative funding sources.  This fund would be used to seed pilot projects based upon the CityWorks model.  Faculty could utilize these funds for: CityWorks Coordinator
The position of CityWorks Coordinator would give an individual overall responsibility for creating and implementing the CityWorks model.  This person would report directly to the Chancellor and work with an array of groups set up to help successfully launch and create projects.  (See Organizational Chart page 46.)  The college should seek an individual with experience at community colleges, who possesses excellent organizational skills and has a clear understanding of current workforce development philosophies.

Organizational Groups
In addition to establishing a special fund and a coordinator’s position, the college would create several organizational structures to plan, implement, manage, and oversee workforce education programs.  These groups would not require bringing on additional staff but would represent a reconfiguring of current staff:

CityWorks Coordination Council
This Council would help assure the implementation of the CityWorks model and plan within the college.  Individuals on this Council would solve problems, act as advocates, and be a liaison to their units.  This would promote effective coordination and efficient use of resources.  A CityWorks Coordination Council must be established with representation from the faculty, instructional and student service program involved in the implementation as well as administrators from the three administrative chains.  Students should also be represented on this council.

Technical Assistance Workgroup
The Technical Assistance Workgroup would facilitate the work of specific pilot projects, especially as it applies to implementation of new learning activities and career decision making and educational planning.  This group can provide assistance to faculty and staff who are responsible for implementing parts of the plan. Included in the Workgroup would be faculty and staff who have successfully implemented workforce education courses and programs, representatives from the Office of Staff Development, Information Technology Services, Admissions and Records, Financial Aid, and Matriculation, members from other colleges, and employers from the cluster area.
 

Chancellor's Advisory Panel on Workforce Education
CCSF would establish a group to ensure a high level of visibility within the employer sectors as the workforce plan is implemented.  A quarterly meeting convened by the Chancellor and her staff would be held to exchange information, report on new developments, provide progress reports and hear new ideas with private and public sector employers in and around the City and County of San Francisco.

Council of Partnerships
A Council of Partnerships would be established to pursue linkages with education institutions, employers, public agencies, and community based organizations.  It would coordinate discussions between external organizations and CCSF programs interested in pursuing the CityWorks model.  Working with the new Career Connection program, the Career Development and Placement Center, and other well-established college programs with partnerships, the office would act as a broker to create new projects and programs between City College and employers throughout the region for internships, other work-based activities, and connecting activities.  A database of employers interested in providing work-based learning opportunities would be available to all CCSF programs.

Goal 3:  Establish working model of the CityWorks plan.

The CityWorks plan we are suggesting will, of course, be modified and refined as it is disseminated throughout the campus.  After this input, a pilot program can be implemented.  A piloting strategy enables the college to focus resources on a limited number of projects and allows the faculty to test and improve the model before it is established in other clusters.

To review, chapter V discussed the program elements that would be part of our model including:

We also identified three levels of skills illustrated in Figure 1 on page 28 that the curricula should include: To create the base of the learning activities for students, faculty would work in consultation with industry, community-based organizations, or other appropriate partners to design a pilot program incorporating the SCANS competencies.  A foundation skills framework would ensure that students have basic communication and computational skills, good work habits and other personal management skills, problem-solving and teamwork skills, and some exposure to computers and related technology.  A core competencies framework within each cluster would identify the common background, information, and skills needed by students preparing for any of its programs.  In many cases, the core competencies will build upon existing “Introduction to Cluster X” courses.  The content of the competencies, the school--and/or work-based learning experiences, and methods of documenting accomplishments will vary among the clusters.  A program-specific skills framework will include the more advanced SCANS competencies.

The next element of the model includes the career-decision making and educational planning activities.  To be successful in careers, many community college students need a variety of services including extensive assistance in developing personal career education goals.  A Task Force subcommittee has worked on identifying the elements of a comprehensive system of student services, describing how these services could be improved and integrated with one another and with learning experiences.  Current services, particularly recruitment, counseling and career advising would be strengthened.

Another part of the plan calls for enhancing college job placement operations.  We can improve coordination of activities and allocate additional resources to ensure that all students receive appropriate job placement services.

Connecting activities are an essential part of workforce education.  To have a successful program, City College must provide technical assistance and services to employers in designing work-based learning components and case management services while also training teachers, workplace mentors, and counselors.  Connecting activities might also include providing assistance to schools to integrate academic and occupational learning.

Once these program elements are in place, the pilot program will be ready to be tested.  Students can begin taking classes that systematically integrate workforce learning into the curriculum.

Goal 4:  Promote the highest levels of student success, student learning and teaching excellence.
The CityWorks model and plan rests upon the college’s commitment to reaching the highest possible levels of student learning, student success, and teaching excellence.  These are the foundation blocks for creating an attractive and inspiring workforce program at the college.  Ultimately the CityWorks plan will be adopted and supported by faculty and students if it can be shown to be a better alternative than the current programs.

Establishing this reputation rests on careful evaluation.  The CityWorks model focuses on competency based curriculum which will require faculty to develop student outcome measures.  We must evaluate and assess what students have learned, how well they utilize what they have learned, and what its relevance is to their career choices.  Student satisfaction measures will also need to be established as well as satisfaction measures of employers.

To carry out this assessment a group of faculty from the pilot clusters and the Office of Research will work together to design appropriate measures.  Measures should include wherever possible and appropriate, the use of the portfolio assessment approach to evaluating student work.

As student progress is monitored through the new curricula, data will be provided to our Management Information System.  This data would be organized into user-friendly reports based upon what faculty need to understand about students’ progress through the program.  Reports would be made available each term.  In addition, the Office of Research would disseminate to all cluster faculty annual reports on all measures.  Annual meetings of all cluster faculty, members of the Office of Research, the cluster partners from the employer and community based organization sector would focus on a discussion of student progress and approaches to improve student learning and success.

Goal 5:  Disseminate CityWorks to other CCSF Departments and Schools
After at least two years of testing and implementing the CityWorks model,  a dissemination phase could begin.  Other occupational clusters could begin to adapt the CityWorks model to their program and utilize the experience of the pilot clusters to guide their work.  Cluster faculty who do not wish to wait until the pilot clusters are completed testing their curriculum, could begin the design phase of the plan.  Some piloting could begin even before the final results are know from the pilot clusters.  The focus, however, is on a careful incremental approach to disseminating the CityWorks model to avoid making the same mistakes over again.  The goal of the CityWorks plan is to complete the dissemination phase within five years of the completion of the pilot programs.