Downtown Center

Assessment Progress Highlights | Assessment Process

Downtown Center

TIMELINE

Spring 2009

Deployment of online student survey at five Business Noncredit Centers Survey Results (N=274)

Spring 2011

Deployment of online student survey at five Business Noncredit Centers Survey Results (N=726)

August 31, 2012:

Downtown Center Dean met with other CCSF Center Deans to develop SLOs to be assessed, in addition to future action plans

October 10, 2012:

Update their web pages per emailed instructions (assessment stages, narratives of process and progress, and national organization links)

October 15, 2012:

Develop multiple measures (pre/post survey, focus groups, etc) for assessing SLOs

October 23, 2012

Students gathered for a focus group session regarding the request of Accreditation Workgroup #5 for information on the delivery and prioritization of support services for students.

October 29, 2012

Students gathered for a focus group session regarding the request of Accreditation Workgroup #5 for information on the delivery and prioritization of support services for students.

November 15, 2012

Downtown Center Dean meets wtih campus coordinators for survey implementation.

December 03, 2012

Deployment online student survey: http://www.ccsf.edu/NEW/en/our-campuses/downtown/noncredit/studentsurvey.html

February 15, 2013

Downtown Business Noncredit Center's Systems/SLO Planning Document (PDF)

Downtown Center Students

BUSINESS NONCREDIT DOWNTOWN CENTER COHORT

Program Certificates

Completions

  

Accounting Assistant

2

Noncredit Business Highlights

Major accomplishments and/or best practices include third year piloting online noncredit registration, new comprehensive Downtown Center business noncredit web presence at www.ccsf.edu/dtn that lists all current certificate offerings, noncredit application, downloadable documents, redesigned planning guides, fliers and brochures of certificate programs offered at all campuses, increased contacts and cooperation with the Counseling Department to increase program certificate tracking efforts, new course outlines were fitted within existing certificate program offerings, redesign of evaluation of preregistration processes to keep track on the progress of certificate program students. Business noncredit revised and streamlined seven noncredit program certificates 2009, 2010, 2011, 2012.

Process

Spring 2009 Faculty Perkins Survey

Spring 2011 TrainGreen Cohort Student Survey

9/12/12 members of all units in credit and noncredit met to discuss SLO plans. The Department held its own evening session for those instructors who could not attend during the day.

Fall 2012:  Deploy Program Certificate Planning Guides

Fall 2012:  faculty presented more than 50 credit and noncredit course mappings before the Curriculum Committee.

2/15/13: Downtown Center's Systems/SLO Planning Document (PDF)

Administrative Assistant

1

Basic Computerized Accounting

1

Basic Business Medical Office

4

Basic Word Processing

18

Bus Office Publishing Basics

1

Bus Office Sup. Skills I

15

Business Web Pages-Basics

2

Business WebPages-Intermediate

8

Computerized Accounting Spec.

5

Excel Basics

26

Excel Specialist

1

Microcomputer Business Appl.

1

MS Office Specialist

3

Specialized Accounting Skills

1

2010-2011 Banner

BUSINESS NONCREDIT TECHNOLOGY LABOR MARKET DATA 2013

Business Certificates / Estimated Employment & Projected Growth 2010-2020

Labor Market Info, Summary Occupational Guide, 2010-2020

Labor Market

Job Outlook

CA +

SF +

Customer Service Representatives

Office Administrative Support

Receptionists & Information Clerks

Office Clerks, General

Medical Secretaries

Faster than Average.

Avg. High Replacement

Faster than Average.

Avg. High Replacement

Faster than Average

92,700

74,300

48,300

109,300

37,970

5793/18.6%

4370/14%

2860/17%

5460/15.4%

5,400/23.6%

Related Job Opportunities / San Francisco Metro Wages 2010-2020

Labor Market Info, Summary Occupational Guide, 2010-2020

NC Business Certificates

Related Job Opportunities

Occupational Wages

Office Skills for Customer Service

Customer Service Representatives

$15.38-25.53

Administrative Assistant

Office Administrative Support

$12.95-22.43

Basic Bus. Skills for Medical Office

Receptionists & Information Clerks

$13.99-21.47

Clerical Support Specialist

Office Clerks, General

$12.96-22.43

Comp. Accounting Spec.

Medical Secretaries

$16.02-26.09

Business Office Support Skills I

 

 
Downtown Center

ENGLISH AS A SECOND LANGUAGE (ESL)

ESL

The ESL Noncredit Curriculum Committee has paraphrased the SLO's into language that ESL students can understand more easily, and it's designed for them at each level, from literacy through level 9.  On the NCCC website, https://sites.google.com/a/mail.ccsf.edu/nccc/, these paraphrased outlines have been posted as signs that can be printed out,  so that committee representitives can disseminate the outlines more easily across all campuses, and teachers can post them in classrooms and better facilitate students' understanding of what they are and how they relate to course content. 

At Downtown Campus, these small signs have been enlarged to permanent 36"x48' posters on photo-grade paper, thanks to Duplication Services, and 18 of them, two for each level 1-9, have been posted in classrooms so that an entire class can see the outcomes at one time.  We have many more classes than 18, so teachers are sharing the posters and printing out copies from the website.  Teachers have been briefed to facilitate students' understandingof the outcomes by explaining them in students' own words or through their own life stories.  This process, in turn, has led faculty to a fruitful discussion of ways to assess the outcomes and, finally, to refine assessments, teaching, and outcomes to better ensure success.

 

VISIT US AT THE ESL DEPARTMENT

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