Frequently Asked Questions
1. How do I access the CCSF Wi-Fi Network? How do I sign up?
2. Can I sign up more than one laptop or WiFi-enabled device at the same time?
3. What are the hardware requirements to use CCSF Wireless?
4. Do you support all Operating Systems (sucha s Windows, iOS [Apple], Android, Linux, etc.)?
5. Do I need a username and password to login to the CCSF Wireless Network?
6. Do I need to sign up every semester?
7. What is CCSF's Network Use Policy?
8. What is the wireless coverage on campus? Where are the hotspots?
9. What is the SSID and WPA key?
10. Do I need to logout when I am finished?
11. Is Technical Support provided?
12. How do I print from the CCSF Wireless Network?
13. How long does it take to create my CCSF Wireless account?
14. I forgot my password - how do I reset it?
1. How do I access the CCSF Wi-Fi Network? How do I sign up?
You need to sign up a WiFi account first before connecting to the CCSF Wireless Network. You get more details from our Sign Up page. Once a user account is created, there is a two-step process to connect to the Internet:
- After you have created your account connect the device (laptop, tablet, smartphone, etc.) to the new “CCSF Wireless” AP with WPA Key/Password: “freewireless4all”;
- Then, just open any web browser on your device, and you will be connected to a “Welcome Page” that requires you to provide your username (employee/student ID) and password (created by you when you register the new WiFi).
2. Can I sign up more than one laptop or WiFi-enabled device at the same time?
There is no longer a requirement to sign up each device. You can use your account on any WiFi enabled device.
3. What are the hardware requirements to use CCSF Wireless?
You'll need the following:
- Laptop, notebook, or WiFi-enabled device;
- Operating system that supports wireless internet connection (See Additional Information on the “WiFi Network” page).
4. Do you support all Operating Systems (such as Windows, iOS [Apple], Android, Linux, etc.)?
All Operating Systems will work in CCSF’s Wireless network but technical assistance is only available for Windows and iOS. Download specific information about various Operating Systems/Devices under "Additional Information" on the WiFi Network page.
5. Do I need a username and password to login to the CCSF Wireless Network?
Yes, you access CCSF Wireless using your CCSF Student or Employee ID number (i.e., W00#), as well as the password you establish when you first register for CCSF Wireless. Each time you log in, you are given a 24-hour connection for the particular device you are using, once the 24-hour period passed, you will need to re-connect by re-entering your username and password. There is no log-out/log-off function.
6. Do I need to sign up every semester?
No! But, your account will be deleted if it is not used at least once during the school year.
7. What is CCSF's Network Use Policy?
Click this link for detailed information about CCSF’s Network Use Policy.
8. What is the wireless coverage on campus? Where are the hotspots?
Please refer to our Hotspots page.
9. What is the SSID and WPA key?
SSID: CCSF Wireless
WPA key: freewireless4all
10. Do I need to log off when I am finished?
No, the new WiFi system does not require a logout.
11. Is Technical Support provided?
Yes, albeit due to limited staff resources, we are only able to provided very limited technical support for CCSF Wireless.
Students
Technical guidance is offered to students at the Academic Computing Resource Center Lab (ACRC) on the 3rd floor of Batmale Hall. Email assistance is available for students who cannot go to Batmale Hall via wlan@ccsf.edu.
Staff & Faculty
Staff and faculty can contact the Technology Division Service Desk by phone at x611 from any campus phone, or 415-239-3711 off-campus. Staff and faculty can also submit an online request for help at www.ccsf.edu/tdhelp.
12. How do I print from the CCSF Wireless Network?
Unfortunately, you are unable to print while connected to CCSF Wireless. You can, however, copy your work to a portable storage device (for example, a “flash” drive), then use a campus computer to access your saved work and print.
13. How long does it take to create my CCSF Wireless account?
Completed applications for Wireless accounts are automatically processed at 8am, 12 pm and 4 pm Monday through Friday. All applications submitted after 4 pm will be process at 8 am the following business day.
14. I forgot my password - how do I reset it?
Currently users cannot change their password. If you've truly forgot your password, you’ll need to go to WiFi Password Reset Form, submit the completed form, wait for an e-mail that your account has been reset, and then go and re-register for a wireless account again.
IMPORTANT: You need your Web4 Username and Web4 Pin to complete this request for an account reset – not your CCSF Wireless password.