Frequently Asked Questions
1. How do I access the CCSF Wi-Fi Network? How do I sign up?
You need to sign up a WiFi account first before connecting to the CCSF Wireless Network. You get more details from our Sign Up page. Once a user account is created, there is a two-step process to connect to the Internet:
- After you have created your account connect the device (laptop, tablet, smartphone, etc.) to the new “CCSF Wireless” AP with WPA Key/Password: “freewireless4all”;
- Then, just open any web browser on your device, and you will be connected to a “Welcome Page” that requires you to provide your username (employee/student ID) and password (created by you when you register the new WiFi).
- Laptop, notebook, or WiFi-enabled device;
- Operating system that supports wireless internet connection (See Additional Information on the “WiFi Network” page).
4. Do you support all Operating Systems (such as Windows, iOS [Apple], Android, Linux, etc.)?
All Operating Systems will work in CCSF’s Wireless network but technical assistance is only available for Windows and iOS. Download specific information about various Operating Systems/Devices under "Additional Information" on the WiFi Network page.
5. Do I need a username and password to login to the CCSF Wireless Network?
Yes, you access CCSF Wireless using your CCSF Student or Employee ID number (i.e., W00#), as well as the password (your six digit birthday). Each time you log in, you are given a 7-day connection for the particular device you are using, once the 7-day period passed, you will need to re-connect by re-entering your username and password. There is no log-out/log-off function.
If you previously created a custom password and do not remember it, you will need to reset your account, wait overnight and then sign up again for WiFi service. Click this link to Reset Password.
8. What is CCSF's Network Use Policy?
Click this link for detailed information about CCSF’s Network Use Policy.
9. What is the wireless coverage on campus? Where are the hotspots?
Please refer to our Hotspots page.
Technical guidance is offered to students at the Academic Computing Resource Center Lab (ACRC) on the 3rd floor of Batmale Hall. Email assistance is available for students who cannot go to Batmale Hall via firstname.lastname@example.org.
Staff & Faculty
Staff and faculty can contact the Technology Division Service Desk by phone at x611 from any campus phone, or 415-239-3711 off-campus. Staff and faculty can also submit an online request for help at www.ccsf.edu/tdhelp.
13. How do I print from the CCSF Wireless Network?
Unfortunately, you are unable to print while connected to CCSF Wireless. You can, however, copy your work to a portable storage device (for example, a “flash” drive), then use a campus computer to access your saved work and print.