The CCSF Technology Division has recently upgraded the District’s Wireless Internet (“WiFi”) system! The new Wireless Internet Access (called “CCSF Wireless”) is available of December 1, 2011, and delivers faster connectivity, as well as greater capacity to accommodate a larger number of users and portable devices.

Because this upgraded WiFi system is completely new to CCSF, everyone will need to register. Even if you have previously signed up for CCSF WiFi, you will need to register once again in order to access the new, upgraded system. But, the good news is that you only need to register one time for all of your devices (i.e., laptop, smartphone, etc.), and the wait time for your account to be created has been greatly reduced to just 4 hours!

The District’s old wireless system (called “CCSF WiFi”) will continue to be available only until June 30, 2012, so the Technology Division encourages all students, staff and faculty to register for the new wireless system as soon as possible. Although new users will not be accepted for the old system, anyone with access to it already will continue to have access until the above discontinuation date.

Click How to Connect to WiFi for detailed instructions.

While we are unable to offer full technical support for CCSF Wireless, limited assistance is available as follows:

Request a Password Reset

IMPORTANT: Completed applications for Wireless accounts are automatically processed at 8am, 12 pm and 4 pm Monday through Friday. All applications submitted after 4 pm will be process at 8 am the following business day. If you already have a CCSF Wireless account to which you can no longer access, go to WiFi Account Reset Form to request that your account be reset.

Students

Technical guidance is offered to students at the Academic Computing Resource Center Lab (ACRC) on the 3^rd floor of Batmale Hall. Email assistance is available for students who cannot go to Batmale Hall via wlan@ccsf.edu.

Academic Computing Resource Center (ACRC) Hours:

    *  Monday - Thursday:   9:00AM - 8:30PM
    *  Friday:   9:00AM - 2:30PM

Staff & Faculty

Staff and faculty can contact the Technology Division Service Desk by phone at x611 from any campus phone, or 415-239-3711 off-campus. Staff and faculty can also submit an online request for help at www.ccsf.edu/tdhelp.    

For more information about your specific computer’s operating system and wireless internet access, read one of the following:

Windows Vista  (PDF)

Windows XP with XP2  (PDF)

Windows 7  (PDF)

Mac OS X: Leopard  (PDF)

Mac OS X: Tiger  (PDF)

Mac iPhone or iPod touch  (PDF)

Mac iPad  (there is no PDF, but the iPhone instructions are similar)

Linux  ( THERE IS NO SUPPORT )

See our list of “FAQs” for more information.

CCSF Wireless Network:

    * SSID:    CCSF Wireless
    * WPA key ("Password" for Apple devices):    freewireless4all

Guest Account Request Process

Guest accounts can be requested by Faculty or Staff of City College and provided to an individual or group of individuals for a specified period of time. Guests will have the same level of WiFi access as registered users and will be required to follow the CCSF Computer Use Policy. Please note: WiFi service is not available everywhere within the college, please refer to the list of Hotspots list on the ccsf.edu/wifi webpage.

 Short-Term Individual Accounts: Submit request 1 business day in advance by sending a message from a CCSF employee email account to: servicedesk@ccsf.edu. The request must include the name of the requestor, the name of the guest and the length of time the account is needed (if longer than one week, please follow the Long-Term Individual Account process.). A temporary guest login and password will be provided.

Long-Term Individual Accounts: This category is for contractors or other non-permanent CCSF employees who require WiFi service. Submit request 3 business days in advance by sending a message from a CCSF employee email account to: servicedesk@ccsf.edu. The request must come from the responsible Department Chair or Dean and include the name of the contractor sponsor, a description of the business need and the length of time the account is required. A temporary individual login and password will be provided. 

Group Access: This category is for events and activities hosted by CCSF which require WiFi service. Submit request 5 business days in advance by sending a message from a CCSF employee email account to: servicedesk@ccsf.edu. The request must come from the responsible Department Chair or Dean and include a description of the event and the date, time, length and location of the event. Please note: WiFi service is not available everywhere within the college hence each request will be evaluated individually to determine if it can be met.