Catalog Assessment Process

Methodology

To gather information about the College Catalog, we are conducting surveys in the Spring 2013 semester.

  • We have records on the people who get a copy of the printed catalog. We will provide to them a survey about the printed catalog.
  • We will embed a link to a survey about the online catalog into the online catalog.

Printed Catalog Survey Questions

We are asking about the following items:

1.    What best describes your role at City College of San Francisco?

2.    How long have you been using the printed College Catalog?

3.    How often do you refer to the printed Catalog?

4.    For each of the major sections of the Catalog,

  • How often to you refer to the printed Catalog for (fill in section here)?
  • How easy is it to find what you’re looking for?
  • How accurate is the information you find?

5.    How does your usage of the printed College Catalog compare with your usage of the online College Catalog?

6.    Did you know that these Catalog Addenda were published online? (Yes/No)

7.    How often do you refer to these addenda?

8.    Do you have any final comments?

How Results of Printed Catalog Survey will be Used

  • We will compare the different sections to get comparison data on usage, clarity, and accuracy of the various sections. We will use this information to help focus future editing efforts.
    • Looking at question #2 vs. the “how easy is it to find” questions, we can compare length of time using the catalog to ease of finding information. We’d expect that the longer someone has used the Catalog, the easier it is to find information. This comparative data will also help focus our editing efforts.
  • By looking at questions #1 and #3 we can see how often the Catalog is used by various constituencies, and we can examine the need to send out lots of printed catalogs. This will be important as the cost of printing the Catalog becomes a College expense.
  • Question #5 will allow us to compare usage of printed and online catalogs, which again gives us information about where to put our editing efforts.
  • Questions #6 and 7 both inform about the online Catalog Addendum, and ask about its usage. We’ll use this data to see if we need to push out more information about the addenda. Together with Question #1, we’ll be able to target this push.
  • Finally, Question #8 will give general feedback.

Online Catalog Survey Questions

We are asking about the following items:

1.    What information are you looking for?

2.    If you’re looking for information about courses, certificates, or degrees, which method did you use to find this information?

3.    How easy was it to find the information you’re looking for?

4.    How accurate was the information you were looking for?

5.    How clearly was the information you were looking for presented?

6.    Do you have any final comments?

How Results of Printed Catalog Survey will be Used

  • The online catalog presents information in several different ways. We will use the results of questions #1-#5 to get data on usage, clarity, and accuracy of these different ways. We’ll use the results to focus our editing efforts.
  • Question #6 will give general feedback.