Student Services Outcomes
City College of San Francisco systematically assesses student support services through student, faculty, and staff input along with student achievement data and student learning outcomes assessment to improve the effectiveness of our services.
Outcomes are developed and assessments take place for the following areas:
- Student Learning Outcomes (for courses, instructional programs, counseling, and workshops)
- Student Service Outcomes (for additional services provided to students, such as transcript procurement, registration, and financial aid)
- Admininstrative Unit Outcomes (for services provided to faculty, staff, vendors, external organizations, etc. to produce an environment of learning for our students)
“Within institutional effectiveness, departments (academic and nonacademic) are free to stretch themselves to the limit and to attempt innovative approaches to provide services without fear of failure. Within institutional effectiveness, departments are not held accountable for failure or success, only for having in place a process for stating outcomes, measuring accomplishments, and using the results to improve programming.” -- James Nichols, 2008
- GUIDELINES FOR PLANNING AND IMPLEMENTING MEASURING STUDENT SUPPORT SERVICES & ADMINISTRATIVE OUTCOMES -- University of Central Florida -- James O. Nichols -- 2008 Revision