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CCSF LLR Instructional Services Plan: 2004-2006:
Student Success Through Information Competency

I.  Goals

As part of the CCSF Library and Learning Resources (LLR) Mission Statement,orientation and instructional services are provided to:

1. ensure that students are successful in their academic work at CCSF by developing information competency skills, which are essential for academic success at CCSF, transfer to otherhigher education institutions, and success in the workplace;

2. collaborate with instructors to design effective library orientation and information competency learning opportunities;

3. provide library research and information technology training opportunities for faculty and staff.

II. Promoting Student Success Through Information Competency Instruction

Librariansand instructors share responsibility for providing opportunities for studentsto learn and practice information competency (IC) skills. Ideally, informationcompetency instruction would be integrated throughout the CCSF curriculum.

Studentsare encouraged to take advantage of several of the learning opportunitiesdescribed below under III., since there is not yet a required course(s) thatteaches all these information competency skills. A variety of learning opportunitiesare provided in recognition of the diversity of students' learning styles,levels of technological competence, and locations.

Some students need training in basic computer skills (e.g. word-processing,e-mail) before learning the information competencies listed below. At campuseswith computer labs, librarians will direct students to courses and labs for basic computer skills instruction.

Currently,technology infrastructure and staffing limits to some degree the types of IC learning opportunities that can be offered at some of the campuses. However, thegoal is to have equivalent and consistent student learning opportunitiesdistrict-wide.

III. Basic Information Competencies With Examples of Learning Opportunities
1. Students are aware of the variety and location of information and learning resources available to them.
Learning Opportunities: Orientation materials, such as the G Workshop Orientation to Library Services/Resources; Rosenberg Library Resources and Services Handout and equivalent guides to other campus libraries; CCSF Library & Learning Resources Web site; Rosenberg Library virtual or walking tour; group library tours; reference librarians; class assignments
2. Students formulate and refine a research question or statement of informationneed and can identify key concepts and terms that represent the needed information.
Learning Opportunities: Library Research Skills Workshop D; LIS 10; LIBR 51; class assignments; Web tutorials; reference librarians
3. Students select information source(s) appropriate for their research question or information need.
Learning Opportunities: Library and Web Research Skills Workshop D ; Customized Class Workshops; class assignments; LIS 10; LIBR 51; LIBR 57; reference librarians
4. Students effectively use appropriate search tools, such as online catalogs,print and online periodical databases/indexes, Web search engines and referencesources.
Learning Opportunities:Library and Web Research Skills Workshops A, B, C, D & W; Customized ClassWorkshops; class assignments; LIS 10; LIBR 51; LIBR 57; Web tutorials; referencelibrarians
5.Students critically evaluate their search process and the information theyretrieve, using such criteria as reliability, accuracy, authority, currencyand point of view.
Learning Opportunities: Library and Web Research Skills Workshops B, D, & W; Customized ClassWorkshops; class assignments; LIS 10; LIBR 51; LIBR 57; Web tutorials;reference librarians
6. Students obtain the complete information sources online or from a library,media center, an expert, community agency or via interlibrary loan.
Learning Opportunities:Library and Web Research Skills Workshops A, B, C, D & W; Customized ClassWorkshops; class assignments; LIS 10; LIBR 51; LIBR 57; reference librarians
7. Students effectively use information from appropriate publications and sourcesin support of their research papers/assignments.
Learning Opportunities: course assignments (e.g. papers); classroom faculty; and writing support labs/services
8.Students determine whether original information need has been satisfied orif additional information is needed. If more is needed, they know strategiesfor obtaining it.
Learning Opportunities:Library and Web Research Skills Workshops A, B, C, D & W; Customized ClassWorkshops; class assignments; LIS 10; LIBR 51; LIBR 57; reference librarians
9.Students select material that is to be quoted verbatim or paraphrased andproperly credit this information in their paper/product.
Learning Opportunities: LIS 10; classroom faculty and class assignments; Web tutorials; reference librarians
10. Students prepare citations using appropriate style manual for bibliography or "References Cited" list.
Learning Opportunities: Library Research Skills Workshop D; LIS 10; LIBR 51; LIBR 57; citation format handouts; Web tutorials; classroom faculty and assignments
11.Students are aware of CCSF policies and legal-ethical practices regardingaccess and use of the Internet, plagiarism and copyright.
Learning Opportunities: Library Research Skills Workshop D; LIS 10; LIBR 51; LIBR 57; Web tutorials; CCSF Computer Usage Policy

IV. Information Competency: Instructional Components and Assessment

The componentsare grouped below by two areas: orientation and instruction. Both independentlearning and course-related orientation and instruction opportunities areavailable. Assessment occurs both as part of classroom evaluation practicesand as ongoing evaluations of specific components of the CCSF LLR InstructionalServices program.

Ideally, entering students would be pre-tested using an online self-assessmenttool and then again before they leave CCSF via a combination of instruments,such as self-assessment and instructor-librarian evaluation of a productor task. Current practices for assessment are included below with the descriptionof each learning component.

A. Orientation Components

1. Tours- Some class tours can be arranged for groups of twenty-five or less by makingarrangements with the Rosenberg Library coordinator of reference servicesor the campus librarian at other campus libraries. A virtual tour and an interactive Walking Tour for individuals or small groups is also available for the Rosenberg Library.

2. Resources and Services handout is the Rosenberg Library orientation brochure. Equivalent brochures and guides are available at the other campus libraries. Online orientation pages include Overview of CCSF Library Seravice for the Rosenberg Library and the Rosenberg Library virtual tour. All the campus libraries and some LLR department have Web pages which descirbe resoruces and services.

3. ESL Library Readiness Assignment- This written assignment prepares lower-levelESL students with the necessary vocabulary and understanding of basic conceptscovered in the Library and Web Research Skills Workshops offered at the RosenbergLibrary. The Media Center also offers orientations and campus libraries provide equivalent orientation for ESL students.

B. Instructional Components

1. Library and Web Research Skills Workshops A, B, C, D & W

Currentlyonly the Rosenberg Library offers five, fifty-minute workshops to groups; other campus libraries offer variations of these workshops in their library and/or campus computer lab.

  • Workshop A: Using the OPAC- Three learning objectives: 1. general orientation to library and learningresources, services and facilities, with specific information relevant tocampus library where session is offered; 2. overview of the types of informationand learning resources available; and 3. hands-on practice using the onlinepublic access catalog and interpreting the availability and holdings information.
    Assessment: satisfactory performance on the Workshop A assignment.

  • Workshop B: Using Periodical Databases- Four learning objectives: 1. understanding of what periodicals and indexes/databasesare and which databases and indexes are available to CCSF students; 2. formulatesearch terms for specific information needs or search queries, using keywordand subject headings in electronic periodical databases; 3. hands-on practiceusing several electronic periodical databases to conduct searches; 4. understandingoptions for obtaining the full-text articles.
    Assessment: satisfactory performance on the Workshop B assignment.

  • Workshop C: Internet Basics- three learning objectives: 1. understand basic concepts of the Internet and the Web (e.g., how to interpret URLs; difference between search engines and subjectguides); 2. practice using features of two or three Web search tools; 3. understand what information resources are/are not on the Web.
    Assessment: satisfactory performance on the Workshop C assignment.

  • Workshop D: Research Paper Strategy- Four learning objectives: 1. narrowing a topic; 2. increase awareness of steps in the research process; 3. evaluating sources for specific topic; 4. correctly citing sources to avoid plagiarism.
    Assessment: satisfactory performance on the Workshop D assignment.

  • Workshop W: Web Research and Evaluation- Three learning objectives: 1. improve ability to effecively search Web tools to limit results; 2. improve ability to critically evaluate Web pages; 3. introduce citation formats for Web pages.
    Assessment: satisfactory performance on the Workshop W assignment.

2. Online Tutorial for Speech Classes - Four online modules have been developed for student in selected speech cources that cover much of the same content as the Research Skills Workshops.

3. Customized Class Workshops - Typical learning objectives include: 1. formulate search queries and conductsearches in appropriate catalogs, databases, and indexes; 2. increase awarenessof need to critically evaluate results of searches; 3. increase understandingof how to properly credit and use copyrighted information by reference tocitation format guides and style manuals; 4. understand options for obtainingthe full-text copy or complete publication.
Assessment: satisfactory performance on class assignment and studentand instructor assessment of effectiveness of librarian presentationand reference support.

4. LIS 10 "Use of Information Resources"
Assessment: satisfactory performance on assignments and examsas reflected by course grade; online pre- and post-assessment and; student self-assessment of learning experience.

5. LIBR 51 "Introduction to Libraries and Library Materials"
Assessment: performance on assignments and exams as reflected by course grade.

6. LIBR 57 "Internet Research Strategies"
Assessment: performance on assignments, course grade and student course evaluation.

7. Web Tutorials- Library staff have selected links to good quality tutorials developedat other institutions. These online independent learning opportunities arerecommended for all students, particularly those with off-campus access tothe Internet who may not have time to attend the Library and Web Research Skills Workshops or who want supplemental information.
Assessment: Most of these tutorials have accompanying self-assessment quizzes.

V. Faculty and Staff Information Technology Workshops And Consultation Services

Professional Development Workshopsdealing with a variety of information resources are irreqularly offered by referencelibrarians at the Rosenberg Library. At all campuses, librarians collaboratewith instructors to design effective class assignments. Instructors cancontact Bonnie Gratch Lindauer, the Coordinator of LLR Instructional Services (452-5548,bgratch@ccsf.edu), or the subject librarianfor their department to make an appointment, or the campus librarian to getmore information. Librarians can also facilitate the ordering of needed materialsand/or placing materials on course reserve in support of class assignments.

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