NAACP Lodging Industry Report Card
The NAACP Economic Reciprocity Initiative (ERI) was launched in 1996 as a sustained consumer movement measuring corporate
America’s commitment to the African American citizenry and other people of color. ERI targeted companies are surveyed for
their activity in employment, equity ownership and franchise opportunities, advertising and marketing, philanthropy
and vendor relationships. Each year they provide the Lodging Industry with its report card.
Working Moms in the Hospitality Industry
By Faye Hall Jackson, Ph.D., CHE, and Agnes L. DeFranco, Ed.D., CHE, CHAE, Hospitality Industry Diversity Institute,
Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston
Recruitment, Retention, Reward: Employing a Diverse Workforce
By Faye Hall Jackson, Ph.D., CHE, and Agnes L. DeFranco, Ed.D., CHE, CHAE, Hospitality Industry Diversity Institute,
Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston
Diversity in the Workforce - Looking Beyond Race and Gender
by Agnes DeFranco, Ed.D., CHAE, CHE and Faye Hall Jackson, Ph.D., CHE
Cultural Sensitivity in
Advertising and Promotion: Applications in the Lodging Industry
By Agnes DeFranco and Faye Hall Jackson, Conrad University's Hospitality Industry Diversity Institute
Alice Statler Library, City College of San Francisco
Updated November 16, 2004
