[Summary in PDF] Right-click (Command-click on the Mac) to download
Help is good! Really — much improved. Try it and you’ll probably find what you need.
Drag and Drop (Yes!)
Drag messages to folders to file them away from your inbox
(You can still use the select-then-click-the Move button method if you wish.)
Tip: You must click and drag on the name of the sender (the From field) to drag a message.
More Right-click shortcut menus available (Control-click on Mac)
- To add a new folder you can now right-click the Cabinet and choose Add Folder.
- Empty the Trash: Right-click the Trash folder, then click Empty Trash.
- To delete a message in the message list, you can right-click it and select Delete (or drag it to the Trash folder)
- Mark a message that you have read so that it looks as if you haven’t read it (which closes its envelope icon in the message list and re-bolds the message): Right-click or select the message and click to choose Read Later.
- Check the disposition of a message that you’ve sent to a GroupWise recipient (doesn’t work for mail to most outside addresses):
Open Sent Mail and right-click the message. Choose Properties to see who has received opened, deleted the message.
Posting Calendar items
If you use the GroupWise Calendar you know that you can write yourself notes that attach to a specific day and send yourself appointments. But before now you have had to do so by officially sending an appointment or reminder note message and then AcceptingFebruary 26, 2009writing in your calendar. You send an abbreviated form of the message and it goes straight into your Calendar, bypassing your inbox, and you don’t need to Accept it officially.
Check mailbox size
Check your mailbox size in the upper right of your screen. It displays as a percent of full. When it creeps up, you have plenty of time to delete messages from your Mailbox and from Sent Mail. Don't let it get to 100 or your mail will shut down!
Don’t let timeout get you: While composing, save a message to finish later
You’re typing a message—and notice that you have to go to the car to get some info. If you just leave the message up, it will time out and get lost.
Now you can click the Save icon on the New Message toolbar and tuck it safely away in the Work in Progress folder for safe keeping.
Resuming a Saved Message
Click to open the Work in Progress folder, open the message, and keep on typing.
Use the Quick Find box
You can quickly search all your email, whatever folder it’s in (including Sent Items) by using the top right Find box: just enter text and click the Find button.
For a more precise search, click the magnifying glass beside the Find button. You’ll get a box that allows you to searching the message text, the subject line, the sender or recipient, the folder, even the message type.
When you are addressing a message: Start typing the first name of the person you want to send to. If they are listed in your Frequent Contacts folder, GroupWise will attempt to complete the name. If you see the name you want, just continue tabbing to the Subject field. If it’s close, either continue typing, or use the down-arrow to scroll down the list of names in the address book.
Some of the addresses in Frequent Contacts may not have a first name, so you may have to start typing the email address for Name Completion to work. Frequent Contacts is automatically populated with people to whom you send messages—but only in the Windows client.
Can’t delete system folders: Sent Mail, Trash, etc
Folks used to inadvertently get rid of a standard folder—which meant a call to the Help Desk.…Now you can't.
Said the wrong thing? Left out the date? But you just clicked the Send button and the message is gone…Well, now you can get it back and correct it—if you’re quick.
This only works for messages sent to another CCSF GroupWise recipient, and it only works if they haven’t opened the message yet—but you’ll be really happy the capability is there if you need it.
- Click to open the Sent Mail folder.
- Click the message you want to change.
- Make changes and
- Click the Resend button on the toolbar.
By the way, you can check if the message has been opened by right-clicking it and choosing Properties. The status of the message for all GroupWise recipients includes whether and when they opened it.
Delete messages (that you've sent) from other GroupWise users' mailboxes
Open the Sent Mail folder. Select one or more messages. Click Delete from all Mailboxes.
You can pull back messages that you've sent (only within the Groupwise system) this way. But only if the recipient hasn't already opened the message. To see if someone has opened a message, right-click a message and choose Properties, or open the message and click the Properties tab.
Last updated: February 26, 2009 | Vic Fascio: firstname.lastname@example.org