Trouble-shooting the Speech Tutorial

What should I do if I cannot find the CCSF online website?

One of the biggest mistakes that people make when trying to access the CCSF online website is typing the address incorrectly. Make certain you type, http://online.ccsf.edu . Please notice that there is not a “www” in this address.

Why can’t I login?

Login in problems are usually caused by incorrectly typing the CCSF student ID or password. The login and password are case sensitive. The CCSF student ID number usually begins with a capital W and has 8 numbers. If your student ID begins with @, type capital X and the numbers. You must use capital W or capital X and you must type the number 0, not the letter o.

Example: W00023453 or X00357891

But I logged in and now I cannot access my class?

Sometimes when students create a student account they do so in the wrong course section. Refer back to the directions you used when creating a student account. Try accessing the course section above and below your course section. If you are in the wrong course section, contact your instructor so that she/he can move you to another section. If you are still unable to login contact the Reference Desk at the Rosenberg Library or your instructor.
Use a familiar password, such as your email password because every time you login to the WebCT Speech Tutorial, you will be asked to Login with your WebCT ID number, which is your CCSF student ID number and your password.

When I try to take a quiz nothing happens?

Sometimes the windows for WebCT will not work if you have a Pop-up Blocker installed on your computer. Temporarily disable the blocker and the window should pop-up.

If you have further questions or problems please contact the Rosenberg Library Reference desk at 415-452-5543 or use the general CCSF number, 415-239-3000.