Spring Schedule 2004

Core Skills

English as a Second Language for Transit Workers     noncredit, free

If English is your second language, we recommend that you start your program by enrolling in this class, especially if you plan on taking supervision classes in the future. This class teaches English language skills for working transit operators. It will improve your basic communication and customer service skills, especially when talking and working with a diverse public.

          10–11:30am     Mon & Tues (Attendance is required on both days.)     Feb 2–May 18

          Potrero Division, Gilley Room     Janice Wood, Instructor

Muni Technical Report Writing     1 unit

Strengthen your vocabulary, sentence structure and frequently used terminology. Learn technical writing skills, effective communication techniques, and interesting tidbits of San Francisco transit history. This customized training utilizes MUNI forms, manuals, and other workplace materials. You may repeat this course twice. Two sections, two times, two locations for this course:

               8:30--10:00am      Mondays      Feb 2–May 3

               875 Stevenson Street     Joanne McGlothin, Instructor

   OR

               10am-Noon     Wednesdays     Feb 4–March 31

               700 Pennsylvania Ave. Room C102     Joanne McGlothin, Instructor

Math Skills for Muni Employees     1 unit

This course will initially serve as a refresher for basic arithmetic skills such as multiplication, division, fractions, percentages and decimals, and then progress to algebra as related to San Francisco’s Municipal Railway schedules, bulletins, performance exams, and training manuals. Rate, time and distance problems will be thoroughly explored. The class will consist of lessons, exercises, hands on activities, and problem solving skills.

          6:30–8:30pm     Tuesdays     Feb 3–March 30

          Evans Campus, 1400 Evans Ave., Room 106     Julie Skoler, Instructor

Speech:  Presentation and Interviewing Skills     1 unit

This communication course will make you more successful. You will learn to overcome your fear of public speaking when giving presentations and during interviews. You will learn how to present yourself in public for both informative and persuasive purposes. Skills we will work on will include eye contact volume, gestures, organization, dynamism, clarity, appearance, cultural accommodation, emotional and logical persuasive appeals, controlling nervous habits, etc. We will also study listening and customer service. We will be using video taping as a teaching tool.

          6:00–8:15pm     Mondays     Feb 2–March 29

          Evans Campus, 1400 Evans Ave., Room 255

Computer Classes

If you live along the I-80 corridor in the East Bay we are now offering Saturday morning computer classes at Solano Community College.

Starting January 31 you may enroll through the Partnership in tuition-free computer classes. NO experience required. The classes will introduce you to the Windows operating system, email and internet, and word processing. Each class will build on the skills of the previous class. Take advantage of this opportunity to begin developing and strengthening your computer skills.

Module I: Introduction to Windows XP operating system

Module II: Email and Internet

Module III: Word processing

          9:00am–noon     Saturdays     January 31–May 22

          JFK Library, 505 Santa Clara Street, Vallejo     Carl Ogden, Instructor

Transit Supervision Program

These courses introduce Muni employees from various departments within the organization to the basic functions of management and supervision. The course emphasizes topics of personal accountability, increased performance in current positions and career planning at Muni.

Introduction to Supervision     1.5 units

This course introduces Muni employees from various departments within the organization to the basic functions of management and supervision. Develop leadership skills and understand the role of a leader in your organization. The course emphasizes topics of personal accountability, increased performance in current positions and career planning at Muni.

          6:30–9:00pm     Tuesday Evenings     January 27–April 6

          Evans Campus, 1400 Evans Ave., Room 255     Franco Cirelli, Instructor

Communication Skills for Supervisors     1.5 units

This course is designed to prepare persons interested in a transportation supervisory career path to understand and appreciate the vital role of communication in the execution of the job functions associated with the transit supervisor position.

          6:30–9:00pm    Thursday Evenings     January 29–April 8

          Evans Campus, 1400 Evans Ave., Room 106     Michal Settles, Instructor

Maximizing Customer Satisfaction     1.5 units     New Class!

This course represents an interdisciplinary approach to understanding and improving customer satisfaction in the Muni organization. It relies on concepts developed in the fields of marketing, management and strategy and organizational behavior. The course helps to define, benchmark, and increase customer satisfaction through role plays, exercises and case studies that are relevant to the Muni environment. Special topics will focus on handling disgruntled customers and dealing with internal customers, Muni colleagues.

          6:30–9:00pm     Thursday Evenings     April 14–June 23

          Evans Campus, 1400 Evans Ave., Room 253     Franco Cirelli, Instructor

Electronics Certificate Program

This is a hands-on program for students with various educational backgrounds. The emphasis is on the practical side of teaching and learning in a laboratory type environment. Students will put together many digital and analog circuit projects, with specific applications, during their training. Instruction and lectures will be given to supplement the learning process during the construction of these circuit projects.

Electronics 101     3 units

This is an entry level class for students who are interested in the application of electronic circuits in their daily life. This course focuses on the concept of hands-on assembling and testing of functional electronic circuits that were designed to perform specific tasks. There will be lectures to assist students in learning the key principles of electronics, especially in passive components. This study may eventually lead to a career as an electronic technician at the completion of the training program.

          6:00–9:30pm     Mondays lecture, Saturday lab     January 26–May 24

          Ocean Campus, Science 047     Raymond Lew, Instructor

Electronics 102A     3 units

This is a continuation course of ELEC 101.The training will be focused on managing a class project for each student. There will be lecture to supplement this learning process by studying the theory of operation of the class project. Special emphasis will be on circuits with active components such as diode and transistor.

          6:00–9:30pm      Tuesdays     January 14–May 19

          Ocean Campus, Science 047     Raymond Lew, Instructor

Electronics 102B     3 units

This course will introduce students to the world of digital electronic. The learning process will involve the assembling of functional circuits with various kinds of digital components. This lab-oriented training will be supplemented with lectures to obtain working knowledge of these digital components as well as studying the limitation of using these components together in working circuits.

          6:00–9:30pm     Wednesdays     January 15–May 20

          Ocean Campus, Science 047     Raymond Lew, Instructor