Lessons are broken down into core customer service concept articles. We will read, review, discuss, and engage in various in class customer service activities. Students are responsible for reviewing articles after each lecture and completing the 5-10 questions online. You may use your notes and the open articles to answer the multiple-choice and true and false questions. The online questionnaires are not a test and you will not be graded on the results of your reponses. Having stated this, questions from the short online questionnaires will appear on your final; therefore, students are responsible for completing the online questionnaires to prepare for the final exam. |
