Frequently Asked Questions

Question Categories:

• Add Classes Questions
• Drop Classes Questions
• Fees and Payment Questions
• Refund Questions
• Registration Process Questions
• Registration Date Questions
• Hold Questions
• Financial Aid Questions
• Health Fee Questions
• ID Card Questions
• Miscellaneous Questions

Add Classes Questions:

• What is the deadline for adding a credit class?
  
  You can check the deadline date in the Class Schedule or the Calendar of Instruction.
  
  
• What should I do if I pass the date to add a full credit class?
  
  You need to fill out a Late Add Form.
  
  
• Where can I get a Late Add Form?
  
  You can pick up the Late Add Form at the Admissions and Records Office, Conlon Hall, Room E-107, or at the Registration Center
  
  
• What is the deadline to turn in the Late Add Form.
  
  Check the Calendar of Instruction.
  
  
• Can I add my classes in person at any other campus?
  
  No. Only at the main Phelan campus.
  
  
• What should I do if the class is full before I can register?
  
  You need to attend the first day of that particular class with your registration ticket and an Add/Drop Form and check with the instructor. If there is an opening in the class, the instructor will provide you with an Add Code Sticker for your Add/Drop Form. You can then turn in the Add/Drop Form at the Registration Center
  
  See the Add/Drop Procedure Web page for more details.
  
  NOTE! Make SURE you bring your registration appointment ticket to the first day of class! Instructors who have a waiting list for students to enroll in their class are required to enroll students based on their registration appointment date. The instructor CANNOT enroll you ahead of students with registration appointment tickets unless you can show your ticket and prove your registration appointment date. The instructor does NOT have access to student registration information in class, so the only way he can enroll you is if you bring your registration appointment ticket.
  
  
• What should I do if I have a time conflict between two of my classes?
  
  Go to the Registration Center and get a Time Conflict form. Bring it to the instructors for both of your classes and get them to sign it. Then bring it to the Department chair and get them to sign it. Turn the form in to the Registration Center together with your Add/Drop form or Late Add form.
  
  
• Where can I get information about available courses, units, and the class schedule?
  
  Access the College Catalog Web page for information on courses and content and units. Access the Class Schedule Web page for information on when and where classes are being held, and the instructors.
  
  

Drop Classes Questions:

• Do I still have to pay for a course I dropped?
  
  Yes, IF you have dropped the course after the drop deadline indicated in the Class Schedule.
  
  See the Billing and Payments Web page for more details.
  
  
• What is the deadline for dropping a credit class with a full refund?
  
  Check the Calendar of Instruction.
  
  
• Where can I get an Add/Drop Form?
  
  Pick up a form at the Registration Center
  
  
• What should I do if either my instructor or I drop or withdraw me from the class by mistake?
  
  You need to go to the Admissions and Records Office, Conlan Hall, Room E-107, and ask for a Reinstatement Form.
  
  
• If I took a class this semester and I dropped it, do I need to re-apply for the next semester>
  
  No.
  
  

Fees and Payment Questions:

• Do I have to pay the $3 Web registration fee if I registered in person and did not register via WebSTARS?
  
  No.
  
  
• I don't have time to go to City College; what are my payment options?
  
  Send us a check or pay it online through your Visa or MasterCard credit card. See the Registration Center address Web page for our mailing address.
  
  
• Can I pay my fee at one of the other campuses instead of the main campus?
  
  No.
  
  
• Can I make a payment online?
  
  Yes - using your Visa or MasterCard credit card.
  
  
• What will happen if I don't pay the fee?
  
  You will get a hold on your record for the outstanding balance.
  
  See the Billing and Payments Web page for more details.
  
  
• Is there a deadline for fee payments?
  
  We advise you to pay for your classes right after you have registered to prevent holds being put on your records. But if you cannot pay the full amount immediately, you can just pay as much as you can. If you haven't paid the full amount by mid-term, a hold will be placed on your records.
  
  See the Billing and Payments Web page for more details.
  
  
• If I can't pay the full amount of my fees, will I be dropped from my classes?
  
  No. A hold will be placed on your records for an outstanding balance. This will prevent you from getting access to your account for purposes such as registering for the next semester or checking your unofficial transcript.
  
  
• Can I make a payment plan to pay my fees over time?
  
  The payment plans available only apply to students who are non-resident or international students.
  
  See the Billing and Payments Web page for more details.
  
  
• How can I make a payment>
  
  You can send us a check, pay online with a Visa or MasterCard (only) credit card, or pay in person at the Registration Center via cash, credit card or check.
  
  
• What kind of credit card can I use to pay my fees?
  
  Visa or MasterCard only.
  
  

Refund Questions

• Where can I get a Refund Form?
  
  At the Registration Center
  
  
• Do I need to turn in the Refund Form in person?
  
  No. You can mail the Refund Form to:
  
  City College of San Francisco
  Office of Tuition and Fees
  Smith Hall 118
  50 Phelan Avenue
  San Francisco, CA 94112
  
  
• Can I fill out the Refund Form on the Web?
  
  No - the Refund Form is only available in paper form.
  
  
• Is there a deadline for applying for a refund?
  
  No, there is no deadline to apply for a refund, as long as you dropped the class by the drop with full refund deadline.
  
  See the Billing and Payments Web page for more details.
  
  
• I dropped my classes. How come I haven't received my refund?
  
  A refund is NOT automatic. You must fill out the Application for Refund Form.
  
  See the Billing and Payments Web page for more details.
  
  
• How come I didn't get the 50% of tuition fees refund?
  
  The 50% of tuition fees refund only applies to non-resident or international students.
  
  
• How long does it take to receive my refund?
  
  The refund usually takes nine (9) weeks or less to process.
  
  

Registration Process Questions:

• Do I need to resubmit my application if I did not register for classes during the last semester?
  
  Yes.
  
  
• What do I need to do before I register for classes as a new student?
  
  First you need to submit your application to attend City College. You can do it online or in person at the Admissions and Record office. You must also complete the Matriculation Process before you can receive an appointment to register.
  
  See the Credit Admissions Web page for details.
  
  
• Do I have to see a counselor before I can register for classes?
  
  Yes - for new students.
  
  See the Credit Admissions Web page for details.
  
  

Registration Date Questions:

• What is my registration appointment date?
  
  If you are a continuing student - that is, you have already attended one semester at City College - you will receive your appointment date by mail.
  
  If you are a new student, you will be given your appointment date once you have completed the Matriculation process. See the Credit Admissions Web page for details.
  
  
• How is the WebSTARS registration appointment date determined?
  
  The longer you are a student at City College, the earlier your registration date will be. Also, certain classes of students - those receiving EOPS counseling, or athletics department students, for example - may receive earlier registration dates.
  
  
• If I have a late registration appointment date and then have a hard time getting registered in the classes I want, what can I do?
  
  Use the Add/Drop Process to register for classes. Frequently a class that is full before the first day of school will experience a number of student cancellations in the first couple of weeks after the start of school. You should go to the first class session and ask the instructor if you can add the class, or ask to be added to the instructor's waiting list.
  
  NOTE! Make SURE you bring your registration appointment ticket to the first day of class! Instructors who have a waiting list for students to enroll in their class are required to enroll students based on their registration appointment date. The instructor CANNOT enroll you ahead of students with registration appointment tickets unless you can show your ticket and prove your registration appointment date. The instructor does NOT have access to student registration information in class, so the only way he can enroll you is if you bring your registration appointment ticket.
  
  
• If I have lost my registration appointment ticket, can I replace it?
  
  Yes. You can get another copy your registration ticket online as follows:
  
  
  1. Go to the City College Web site at www.ccsf.edu.
     
     
  2. Click on the Admissions/Registration link on the home page.
     
     
  3. Click on the Online Registration link on the Admissions/Registration page.
     
     
  4. Log in with your Student ID Number and PIN number.
     
     
  5. Click on the Student Services and Financial Aid link.
     
     
  6. Click on the Registration link.
     
     
  7. Click on the Check Your Registration Status link.
     

  OR

  8. You can come in person to the Registration Center, during our office hours.
     
     
• I didn't receive my registration appointment date yet. What should I do?
  
  Contact the Registration Center.
  
  

Hold Questions:

• Why is there a hold on my records? How will it affect my account?
  
  A hold simply means that there is something wrong with your records (e.g., an outstanding balance, invalid mailing address, etc.) While you have a hold, you cannot access your personal information or register for the next semester.
  
  

Financial Aid Questions:

• Please see the Financial Aid Web page for information about financial aid.
  
  

Health Fee Questions:

• Why do I need to pay a Health fee?
  
  The Health fee is mandated by the State of California. Every student is required to pay it.
  
  
• Can I waive the Health fee if I have insurance?
  
  No, because your personal insurance is different from the required insurance on campus.
  
  

ID Card Questions:

• Why do I have the word "VOID" on my student ID card?
  
  Because you have already had one ID card mailed to you or you acquired one in person from the Registration Center. Duplicate ID cards are not mailed to you with your Student Schedule/Bill.
  
  
• If I lose my student ID card or have never received one in the mail, where can I get one?
  
  Go to the Registration Center.
  
  

Miscellaneous Questions:

• Is there handicapped student assistance available at the Registration Center?
  
  Yes. The Registration Center has a "HANDICAPPED" counter to assist handicapped students.
  
  
• Where is City College located? How do I get there?
  
  The main campus, located at the intersection of Ocean and Phelan Avenues, is easily accessible by Muni and BART. Muni buses that stop by the campus are #15, #29, #36, #43, #49, and #54. The K streetcar stops on Ocean Avenue. BART stops at Balboa Park Station, which is three blocks from the campus. Muni #15, 29, 36, and 43 also connect with the Balboa Park Station.
  
  For car transportation, here is a map showing driving routes to the college.
  
  And here is a map showing the locations of City College main and satellite campuses around the city of San Francisco.
  
  And here is a map showing the City College main Ocean campus layout - so you can find us!